Ethics and Social Responsibility Essay

Ethical issues are constantly around us be it in school or at work. These issues represent one of the most fundamental aspects in the working environment in relationships or interactions between different stakeholders. The relationships between employers and employees or clients are a vital factor which drives the company’s objectives and goals. An organization’s social responsibility to the surrounding community is also, a vital factor through creating a favorable climate, for the smooth running of the company within the society. Social responsibility recognizes the values and traditions encompassed by the community. Moreover, ethical issues may surround an institution in its daily operations, and consequently require professional consultation, regarding options which are appropriate in tackling a specific issue, on the basis of ethics and professional standards. Introduction Business ethics and social responsibility are found in many of the organizations that are adopted, by the management which enable the company or firm, to conduct its business operations upholding the welfare and wellbeing of its employees and the clients it serves. By embracing ethics, codes of conduct and social responsibility in the businesses processes, an organization becomes transparent to its stakeholders and shareholders, thereby creating an image of competence and accountability in the actions it undertakes. Moreover, there has been an increase in the competitive nature of business in the modern society, where various and diverse businesses have flooded the market. This competitive environment requires businesses, to redefine their objectives and goals in respect to ethics and corporate responsibility, in order to have a competitive advantage over rivals. Many organizations have failed in business ventures because of not embracing appropriate ethical behaviors, towards employees, clients and the society. Ethics are primarily dictated by individual or corporate beliefs encompassing social concepts in the day to day running of an organization. In addition, ethical issues vary among businesses, individuals, cultures or in particular circumstances. The aim of this study is analyze the importance of ethics and social responsibility, in business operations with companies such as the Wal-Mart Store, and how ethical issues are handled so as to remain competitive in their market segment. Ethics and Social Responsibility Business ethics are vital to the operation processes in a company in relation to both internal and external factors, which influence the success of the business. A cohesive interaction between customers and a business is vital, for the optimal performance of the company. This would comprise of customer satisfaction, employee motivation and positive business attitudes that would enable a company to successfully deliver its services or products. Formulation of code of conducts and ethics enable an organization to run its business operations, without overlooking the needs of stakeholders (Lisa, 2005 p. 24). Employees in any given business or industry, play a major role in working towards the accomplishment of goals and objectives set by the organization’s management. The relationship between management at all levels with the employees, influences the overall output of the organization, and consequently affecting its relations with customers and performance in the competitive market environment. Ethics and codes of conduct can be defined as principles or standards set by the organization’s management, which illustrate the expected behavior of employees and the management while conducting business, on behalf of the company. They also encompass the beliefs of the organization influenced by their goals and objectives. These conducts may entail principles such as treating customers as a priority, by serving them with a positive attitude while upholding integrity, respecting other employees, striving for excellence, and optimum service to customers. Customer satisfaction is put as the key in the overall corporate responsibility for the optimal performance of the business (Velasqez, 2005 p. 35). A company can also create a code of ethics, where both the management and the employees should follow the set guidelines, while deviation would call for actions against the individual. They help employees to recognize situations where certain actions are deemed as a violation to the company’s ethics. In addition, business ethics influences the organizational culture of a company, where employees undertake behaviors that foster the success and growth of the company. However, even with set code of conducts, ethical behaviors and social responsibility of an organization, the bottom line dictates that trusting in an individual’s good judgment of what is wrong or right, will affect the image and performance of the organization. Therefore, management and employees’ behaviors, culture and attitudes are crucial as they depict the ethics of the company which would ultimately, influence the perception and attitude of clients towards the organization. Effective organizational ethics entail that, firms lead with integrity at the workplace, marketplace and in the community. Social responsibility encompasses business ethics and company practices that govern how, the company runs and its role to the community. Corporate social responsibility has become a key initiative a crucial tool for growth in a company or industry. Multinational corporations and successful businesses have adopted this powerful tool in various countries across the globe. With rapid globalization and advancement in technology, organizational ethics and social responsibility must be flexible to encompass new aspects, to the changing customer needs while still maintaining integrity and accountability, in the competitive market environment (Hartley, 2004 p. 55). Social responsibility definition varies across businesses and groups, depending on the perception towards their situations or circumstances, but generally social responsibility illustrates the role of companies to conduct their business operations, in a way that promotes human welfare and respects individuals’ rights, whether at the work environment or within the society. Additionally, the two concepts of social responsibility and ethics work hand in hand in order to provide, benefits for all stakeholders. Moreover, difficulties or challenges that impede successful implementation of social responsibility or business ethics, by an organization should be mitigated before effective changes can be realized. The Wal-Mart Company Wal-Mart has grown to be one of the largest retailers in the world, when it started out as a single discount store more than five decades ago. It has dominated the retailing business with its numerous stores and clubs that are associated with the organization. Moreover, even through the transformations over the years, Wal-Mart has been able to uphold its integrity and culture of ethics constantly (Entine, 2008 p. 22). Ethics and social responsibility as put by the Wal-Mart’s management, has been able to define the company from its inception, and consequently influences how the organization associates with its employees, customers, suppliers and the general community. Wal-Mart has been using statement of ethics in their entire business processes, which define the types of conduct and attitudes that it upholds for its stakeholders. The business conducts create an atmosphere of fairness, honesty and the aspect of legality in the work environment. Codes of conducts influence the overall organizational culture to adopt behaviors and working processes that enhance the performance output of an organization. Wal-Mart being in the service industry, customer relations has been its priority without overlooking the interests of employees, shareholders and the surrounding community needs. The retailing business has been striving to make considerable changes, through reviewing its business process in order to attain sustainability and commitment towards an ethical and social responsible culture (Nicholas, 2009). This been attributed to the rapid changing external environment in ethics and business operations, constantly requiring organizations to redefine their ethical standards and principles, that put to test their sense of responsibility, integrity, fairness and honesty. Consequently, ethics at the workplace become a vital factor that influences the overall performance of the company, coupled by responsibility and accountability. The level of ethical issues has grown in significance over the years, where unethical behaviors such as those observed in the Enron Company, resulting to loss of jobs and consumer confidence. This is detrimental to any organization as it losses its market credibility, leading to its downfall. Moreover, stakeholders in an organization who include customers, shareholders and employees are always being observant of internal decisions made, and how they impact on them. In addition, governmental agencies are constantly becoming involved and monitoring ethical issues in various organizations, with pressure directed for enactment of laws from citizens and shareholders that protect them, which may follow unethical practices in an organization. Social responsibility at Wal-Mart has enabled it to realize significant savings, amid criticisms of not being accountable towards its employees. The company adopted a program, scorecard, to enable it review how products are manufactured, merchandised and the availability of recyclability in its goal towards green sustainability. In such cases, the company has been able to cut costs in operation and conserving energy, but it is yet to reach total sustainability and social responsibility in its operations. Observers have appreciated the organization’s intentions, but the company has many challenges to overcome, to become a business entity that is fully environmental sustainable, coupled with the influence it has had upon suppliers, consumers and employees. The success of the giant retailing store has not been smooth sailing, as it has rubbed many of its employees and clients in the wrong way. Wal-Mart has been at the center of criticism, regarding its unethical business behaviors at one time or another. Some of the policies adopted by the retailing business have, had a negative impact and image in the corporate scene (Zimmerman, 2005). Example, their strategy of outsourcing for manufacturers have led to loss of jobs in United States. In addition, the organization’s policy towards suppliers based on Wal-Mart’s prices, puts pressure the suppliers that results to closures of plants in the US and job layoffs. These aspects have consequently raised the question, whether the organization is an ethical company in the society. Wal-Mart’s problems can be attributed to the focus of management, towards the company’s growth and therefore neglecting important issues as brand image, social responsibility, and ethics in business operations. Additionally, communities in the US have been debating whether to allow the Wal-Mart retailing business, to operate in their towns or cities. This comes amidst the perception of the organization and how its influences the community, customers and employees through its business operations. Protests from these communities culminate from the fact that, Wal-Mart buys its goods from Third World countries that it deems cheaper, instead from American suppliers causing those businesses to close down. Issues stem from sustainability and ethics adopted by the retailing giant, which are perceived by the communities to be wrong. More so, the company has had its fair share of bad business practices observed in discriminatory promotion and hiring, and forced overtime among other issues. A recent incident where an announcement that was made in a New Jersey Wal-Mart store, that all black people should leave the shopping store over the public-address system, rubbed the shoppers with a negative perspective infuriating most who were shopping at the time. Some of the workers threatened to quit until the matter was resolved, which caught them by total surprise. The management to its defense, stating they were doing everything to determine the person responsible, but the damage had already been done. Moral evaluations from the communities and critics have put the organization into the limelight, for its unethical business practices. However, Wal-Mart has positive attributes towards the community, by being a retailer that focuses on price as their business model (Cris, 2006). Consumers are sensitive to price and Wal-Mart ensures that it caters to all levels of consumers. The organization has also been good at delivering products, which are decent at varying prices. Conclusion Wal-Mart has a potential future, but it has to address some of their business ethics, corporate citizenship, and corporate social responsibility in order to stay ahead of its major competitors, compounded by the intense public scrutiny of the organization’s business practices. Moreover, it has all the components and ingredients in resources both organizational and financial that will propel it to success. There is no doubt concerning the potential rewards and risks that are attached, to a company’s ethical considerations in the context of business practices and operations. Integrity, accountability and responsibility do matter to stakeholders in a company, encompassing the society on the conducts and decisions made by such a company. Organizations need to strive towards the balance of sustainability and corporate decision making, which affects them in the short and long term consequences. References 1. Cris, M. (2006). The Business Ethics: Saying Nice Things About Wal-Mart. The business ethics blog. 2. Entine, J. (2008). Wal-Mart: Ethical Retailing. The question of Wal-Mart’s Social Responsibility. 22-24. 3. Hartley, R. (2004). Business ethics: Mistakes and successes. John Wiley & Sons. 54-65. 4. Lisa, R. (2005). Corporate responsibility and public relations. Ethical Corporation. 24. 5. Nicholas, S. (2009). Wal-Mart lawyer shares experiences and perspectives. Law Weekly. Georgetown University Law Center. 6. Velasqez, M. (2005). Business ethics, a teaching and learning classroom edition: Concepts and cases. Prentice Hall. 35-36. 7. Zimmerman, A. & Bandler, J. (2005). Federal officials asked to probe Wal-Mart firing. Wall Street Journal.

Problem Solving Paper Essay

There are many steps in solving any problem at hand. People think that it is an easy process, unfortunately it’s not. A process was created in aiding in overcoming obstacles that may arise whenever an individual has to solve a problem. Solving any problem requires creativity in finding exactly what the challenge is in order to find a remedy to the problem. Throughout this paper, I will discuss the numerous stages in the creative process and select a personal challenge that I had to deal with throughout my life and venture through the creative process in order to solve the problem. Brainstorming is very important when it comes to solving a problem. By brainstorming it allows an individual to have many remedies to a problem no matter how difficult it may be. A person’s mind must be creative but in order for it to accomplish this there must be a challenge. Looking at chapter 5 of the course textbook I found that there are four stages of the creative process which are searching for challenges, expressing the problem, investigating the problem, and producing ideas. Stage one- searching for challenges: Serving my four years in the United States Marine Corps provided me with a challenge when it came to leading and solving problems quickly. One of my personal challenges that I had to deal with was when I was in Manama, Bahrain. I was a team leader with second fleet antiterrorism security team also known as FAST. We were tasked with having to provide security at the United States embassy. Upon arrival I knew that we were going to be faced with some challenges. I was a squad leader in charge of 25 Marines under me. In the military there is no point in planning because at the end of the day  plans fail and a person must improvise. Five days into providing embassy security my guys under me including myself was getting very sick from going outside into the heat and coming back into the freezing air of the embassy. I quickly had to make a decision on what I had to do to solve the problem fast. I set up a three-day post rotation splitting half my guys located at the outside and the other half located at post inside. I did this so it would minimize the exposure to the temperature changes that we were dealing with. A decision had to be made quickly on what needed to be done because protest was taking place outside the walls of the embassy and there could not be a lack when it came to security. Stage two- expressing the problem: For an individual to express a problem it takes a lot. At times it can be very difficult to point out a problem because of fear of getting into trouble. Bringing the issue up of my guys getting sick to leadership was a bit of a challenge because the Marine Corps do not like weak leaders. Leadership expects professionalism out of the squad leaders and they must depend on squad leaders to make good sound decisions. When I looked at the issue at hand it was a no-brainer I knew I would probably look weak but I was making a smart decision. If I wouldn’t had made a decision to prevent my guys from getting sick there would have been a lapse in security and that was an issue that was unacceptable to me and my leadership. Expressing the problem to my leadership gave me the confidence to go through with the plan and feel like I did the right thing. Stage three- investigating the problem: Looking at the problem I knew that it would be easy to implement the fix but I had to see if it was going to actually work. Now that we knew that going in and out of certain temperatures would make people sick we would know how to set up security positions with personnel that was available. The first three days didn’t go so well but after four days I noticed a dramatic difference in in the welfare of my Marines, including me. When I came to my leadership with the problem at hand and proposed the fix, they told me to really look at the problem and see if my plan would work. Upon investigation I concluded that the problem was fixed even though it took a little sacrificing. Fortunately, at the end of the day there was never a lapse in security and leadership was happy. Stage four- producing ideas: When coming up with a solution to the problem I checked with the leadership to make sure it was okay to implement my plan. Leadership told me not to over think the problem at hand, just come up with a quick fix to the problem considering we were only here for six months. Producing many ideas helped me have a choice of what I wanted to do. For an individual to come up with more than one idea gives an individual a broader choice, which makes solving a problem a whole lot easier. Being a leader is not hard to do; it’s about coming up with ideas, implementing them and leading from the front with integrity. Conclusion: Looking at and implementing each stage of the creative process gave me the opportunity to come up with a solution to the problem at hand. Making the right decision was important for me because it showed my leadership that I could perform under pressure. The creative process made me think of many ideas to the problem and what I had to do to fix the problem. If I would not have used the creative process the issue would not have been resolved. When you ask other people what their opinion is on an idea it shows a willingness to fix a problem at hand. Brainstorming is critical because it helps you come up with a solution and gives the individual many ideas on what they can do to fix the problem. Without the critical thinking process it would be difficult when it comes to solving problems. People depend on other people, but as long as you go through the steps of the creative thinking process anyone can find a fix to any problem that they may face in life. References Ruggiero, V.R. (2009). The Art of Thinking: A guide to critical and creative thought (9th ed.). Retrieved from The University of Phoenix eBook Collection database.

Resistance during the Transatlantic Slave Trade Essay

Resistance during the Transatlantic Slave Trade - Essay Example The resistances in Africa were defensive, offensive and protective in nature3. These were meant not only to discourage the Europeans from getting more slaves from Africa but to somehow send a message to the Western world that slavery is really unnatural and that no one has the right to declare that a person can be someone’s property.  Some resistances in African in the 18th century were in the form of relocation, particularly by the West Africans. As the market for slaves increased, many West Africans tried to look for areas that were less accessible to the slave traders. These Africans moved to lake areas where it was difficult for the invaders to cross4. Nevertheless, although some were spared through this way, there was no stopping the European invaders from getting more slaves from Africa.  Another strategy of Africans is by architectural means like building homes and villages with labyrinths, as well as high walls and several points of ingress or entry points, and egr ess or exit points5. This further confused the slave traders as most of them did not know how labyrinths worked. There were no reports, however, regarding the true effectiveness of these architectural works in preventing European invaders from capturing slaves.  Aside from these, there were also protective strategies like captive redemption, or the system of helping each other avoid slavery by using cash protection. Mostly, these were secret societies like those of the Efik and Ekpe, although they were able to help protect the African slave traders6. Still, just like the other previously mentioned strategies, there was no way to account for the effectiveness of captive redemption. After all, it obviously could not accommodate everyone. There were protective strategies but there were also offensive ones. The offensive forms of resistance included several rebellions in Africa itself. Among these were the Mandingo Rebellion in Mali and Niger from 1785-1796, the Hubbu Rebellion in Guinea in the 1850s, and the Bilali Rebellion in Sierra Leone from 1838-1872. These were all armed resistances that helped resist slavery and assert the freedom of the Africans from slavery7. Other offensive strategies included forming alliances among communities in order to protect people from the slave traders; Africans deliberately dropping poisoned food, wine and water along the paths of the European slave traders for an obvious purpose; and young men undergoing military training in order to be able to protect their communities8. The problem is that in many parts of Africa, all cultural and religious movements instituted to counter transatlantic slavery were brutally quelled by the government. One example of this was the Congolese

The Articles of Incorporation (AoI) as a Necessity for a Corporation Essay

The Articles of Incorporation (AoI) as a Necessity for a Corporation - Essay Example This section, together with the first section, distinguishes the type or category of the corporation; for example, profit or not-for-profit organizations. Because the AoI is the legal basis for the relationship among incorporators, there is a section that spells out the limitations to the powers and privileges of those that manage the corporation as it regards the, for instance, earnings of the corporation. It further distinguished what is personal and what is corporate in terms of assets and liabilities. In addition, the AoI states the management structure of the corporation including board members. A section usually outlines this structure, membership and roles. As a reference document, the AoI also makes provisions for managing corporation’s assets and liabilities in case of dissolution. Finally, the AoI carries the signature of the incorporators or the legally recognized representatives (http://managementhelp.org/legal/articles.htm). Because AoI is a legal document, it must be signed by the incorporators or the legally recognized representatives. It is usually prepared by legal practitioners and approved by government agencies. Once it is signed and sealed, it becomes the reference document for the operation of the corporation. Changes, such as the transformation of a private corporation owned by few individuals to a public corporation owned by a large number of shareholders and usually quoted in the stock market, must be reflected in the respective sections and clauses. Agency theory seeks to explain the relationship between a principal(s), who hires an agent(s) for services and delegate the power of  decision-making to the agent(s). It also seeks to examine variations in behaviors in the principal-agent relations. These relations could be harmonious or frictional.  

Organizational Behavior Terminology and Concepts Essay - 5

Organizational Behavior Terminology and Concepts - Essay Example The study of these components forms the basis of OB. This can be done by taking a systemic approach and treating the organization as a complex unit. Organizational culture  is a concept in the field of  Organizational studies  and  management  which describes the  attitudes, experiences, beliefs and  values  of an  organization. It has been defined as "the specific collection of values and norms that are shared by people and groups in an organization and that control the way they interact with each other and with  stakeholders  outside the organization. As outlined in the OB introduction, these are the principles that dictate the conduct of the individual in the organizational setup and hence it is important to observe the culture of an organization to decide on the favorable or unfavorable environment towards the employees. Diversity relates to the composition of the workforce in an organization according to ethnic, gender, race and other divisions. In the current context where transnational companies have a significant presence around the world, the concept of Diversity in the workplace has assumed importance. According to the law, every organization is supposed to be an equal opportunity employer that means that it cannot discriminate on the basis of race, gender or personal proclivities when hiring applicants. Organizational communication, broadly speaking, is: people working together to achieve individual or collective goals. Any organization is like a complex system in which individuals are guided by a shared vision and hence use communication to achieve their goals and in the process achieve the organizational goals as well. There cannot be a system where the communication channels are clogged or there is lack of communication at different levels and between levels of the hierarchy. The structure of most organizations is such that it allows for communication to be top-down. What is needed is a structure that allows for bottom up

Case study question- Indentify two potential areas of growth for the Essay

Case study question- Indentify two potential areas of growth for the 'Penang' Mutiara' hotel and discuss how these changes might be implemented from an operatio - Essay Example Speed and fast response are other strengths of the Penang Mutiara. Flexibility in exploiting opportunities and employment of staff through multi skill training has created unique strengths. This has resulted in the dependability factor, which a customer in the service industry cherishes and has improved occupancy rates leading to corresponding economies of scale. (www.booksites.net). The hotel can leverage its strengths as there is adequate potential for growth with continuous improvement with reference to organizational quality and performance, focusing on customer satisfaction, through constant incremental improvements to processes including removal of unnecessary activities. (www.managementhelp.com). A service industry has to balance between strategy and operations before it can consider growth options. Since Penang Mutiara is operating as an international destination, it has to see operational management from an international perspective. (Slack: 2003). International guests in the luxury segment whether these are business or tourists seek the comfort of familiarity. Thus if they have been looked after well by a particular hotel once, they would like to continue stay in the same hotel and also recommend this to their friends and associates. Word of mouth is a powerful communication tool for luxury clientele with a strong network. This aspect can be exploited by the Penang Mutiara. Thus a customer loyalty programme is the first growth area recommended for the hotel, exploiting its customer relationship, familiarity with the loyal customers and service orientation. At present the 50 percent returnee guests show that there is adequate potential for growth in this segment may be 70- 75 percent with schemes involving loyalty bonus and also loyalty recommendations which entails that any recommendation made by a customer will gain him loyalty points for him as well as his recommended guest.

See Below Essay Example | Topics and Well Written Essays - 250 words - 8

See Below - Essay Example He became intrigued and, initially, it appeared that his rationalization was driven by the novelty of the concept. It appealed to his mind and thoughts so he started engaging the messenger in a dialogue and learned further about the ethics involved in the treatment of animals. Then he started doing research to find evidence about those reasons that could justify the peoples unjust treatment of the animals. He found none. So he began establishing his own thought. He came to his fundamental rationalization that the norm, the existing thoughts and arguments for the subject are insufficient rationalization of unethical treatment of animals. Afterwards, he became an animal rights activist and became an important advocate of vegetarianism and ethics in science. Singer like other philosophers and sociologists who brought forward the concept of rationalization used objects or phenomena or artefacts in order to explain their own take on rationalization. For instance, there was capitalism for Max Weber, the Holocaust for Zygmunt Bauman or consumption for sociologists like George Ritzer. For Singer, it was ethics in the way animals are treated or ethics in medicine. His rationalization involved a process and elements. In my evaluation of Singers points of view, I have engaged in some rationalization myself. There are points that I disagree with because they were different from or not aligned with practices that I am used to and comfortable with. I immediately began to form some arguments against his positions according to such practices. For instance, I cannot be a vegetarian since I like meat in my food, so I quickly thought about the natural order of things like how other animals kill or maim others so they can be eaten in order for them to survive. I thought, humans killing animals are within the natural scheme of

Novel Essay Example | Topics and Well Written Essays - 1500 words

Novel - Essay Example The story of their destruction started from their elopement, which was decided because Manon was not accepted by Des Grieux’s father. On the other hand, â€Å"The Sorrows of young Werther† indicate class as a burden for Werther, who is unable to endure the difficulties of class. Werther develops a love for simplicity for peasants and likes their class. He is unable to endure the snobbishness of his own and upper classes. As far as â€Å"Silas Marner† is concerned, class is depicted by means of physical locations. The home of Silas Marner is the lowliest place while the home of Godfrey Cass is the highest place of the locality but in spite of all the riches, the wife of Godfrey is jealous of Silas and Eppie because she is unable to bear a child. All the three novels take class with a different perspective but all their perspectives are persuasive and influential in different places. The theme of class id dealt differently in each writing. Class is a reality that i s considered differently by all the three writers. The novel, Manon Lescaut, takes the theme of love and combines it to the theme of class. The example of class based society can be taken from the incident when Des Grieux has to make a decision to elope in order to marry his beloved, who belongs to a lower class family. Manon Lescaut is a story of a lover who leaves his noble and landed family because of his beloved. The protagonist of the novel le Chevalier Des Grieux belongs to a noble and rich family and his father keeps higher hopes with his son but with the passage of time, Des Grieux’s father is disappointed as Des Grieux elopes with her beloved, Manon Lescaut. At various occasions in the novel, there are indications of Manon Lescaut’s intention of leaving Des Grieux because of his lack of money (Arnold 1981). He belonged to a noble class but with the passage of time, he is unable to maintain his social status because he has left his hereditary wealth for his beloved, who was

Shanghais Education System Essay Example | Topics and Well Written Essays - 750 words

Shanghais Education System - Essay Example Generally, Shanghai students have the confidence and zeal to work hard in achieving full potential. In disputing what had been termed as rote-learning in China’s education system, Shanghai students showed other skills that do not depend on cramming exams by demonstrating the application of knowledge learned in class in real life situation. A report showed that this was made possible given the fact that the teaching profession is highly valued in Shanghai. Teachers in Shanghai are well paid, offered opportunities to study abroad where they get the opportunity to learn from the best teachers and implement what they have learned in teaching back in schools in their country. It is, therefore, an indication that the Shanghai government values a teacher and is willing to invest in ensuring that students get the best teachers.Another factor that makes the Shanghai’s education system competitive to offer quality learning than most countries are the procedures and conditions put in place before a teacher begins to practice their profession. In Shanghai, teachers upon graduation have to undergo a further one and a half-year standardized training course before they can step in class to teach. They are also required to complete a 240-hour training in the first five years after qualification while in the profession. Apart from that, the teachers are required to attend each other's classes as a culture that reinforces the dissemination and sharing of ideas which creates positive competition.

Effective and Ineffective Forms of Feedback Essay Example for Free

Effective and Ineffective Forms of Feedback Essay The purpose of providing feedbacks, especially within the academic landscape, is to help learners improve their learning styles and overall character as a means of facilitating learning through the implementation of evaluation or assessment. (Hernandez, 2005) The feedback is drawn from the process of assessing the learning styles and behaviors, as well as the results or outcomes of learning in order to determine what changes are needed to be done in order to improve the teaching-learning process and increase the rate of learning and application of obtained knowledge, skills, and competencies. (â€Å"Testing and Assessment,† 2008) However, although feedbacks are structured in order to harness positive results and outcomes, the undesirable nature of feedbacks might be ineffective in motivating enviable and expected changes in learners. There are two kinds of feedback – the constructive and destructive types of feedback. The constructive types of feedback are those that fuel or motivate desirable changes whether on the part of the learner or the professor or the teacher. Constructive or effective types of feedback are those that realize the purpose of feedback and assessment, and that is to improve the learning process. These kinds of feedback should be motivating and inspiring, and not disheartening or threatening. They could be in the form of encouraging words that are kind but honest at the same time. Moreover, they should be balanced and rational, eliminating bias or any other subjective thoughts regarding the assessment. For instance, effective feedback constitute both the positive and negative results of assessments, and the amplification of excellent skills and characters, and the reiteration of the need to make some changes in order to improve or eliminate negative results of the assessment. (â€Å"Feedback Principles,† 2006) Other forms of feedback that are constructive or effective are best facilitated through a dialogue or two-way communication. In this way, there is a polite and respectful exchange of questions or ideas from which the conclusions are determined for the changes that the learner should be overcoming. Establishing a non-hostile dialogue between the teacher and the learner not only allows two-way communication, but also helps in establishing desirable relationships that might be beneficial in eliminating tensions that might interfere with one’s motivations in learning. (â€Å"Ideas on Teaching,† 2008) Ineffective forms of feedback, on the other hand, are harsh or hostile ones which do not encourage or motivate learners to improve their learning styles, behaviors, and points of view. For instance, the inclusion of the grades or ratings in providing feedback may not be the best idea since it creates stress and pressure on the part of the learners that may not contribute to their development of their learning styles and behaviors. In addition, feedback should not be provided through tangible objects such as rewards for good feedback or punishments for bad feedbacks since improvements or developments may not arise from their innate desires to enrich their knowledge and skills but to receive rewards and avoid punishments. (Hernandez, 2005) Overall, the difference between effective and ineffective feedbacks lies on the results or outcomes on the learning styles and behaviors of learners. Effective feedbacks are those that are delivered honestly, directly, and thoughtfully considering logic and rationality and as well as motivations as part of the learners’ emotions. On the other hand, ineffective feedback are those that hinder improvements or developments as they discourage learners to make changes due to the stress and pressure that they feel from undesirable forms of feedbacks. Due to the importance of feedback in facilitating learning, academic institutions should look into the possibilities of improving the assessment and feedback processes in order to ensure that the results or outcomes of these processes will lead to the enhancement of learning and the application of these knowledge and skills. References â€Å"Feedback Principles. † (2006). Retrieved December 13, 2008, from The National Reform School Faculty. Website: http://www. nsrfharmony. org/protocol/doc/feedback_principles. pdf Hernandez, A. (2005). Formative Assessment and Feedback. Retrieved December 13, 2008, from The Encyclopedia of Educational Technology. Website: http://coe. sdsu. edu/eet/articles/formeval/index. htm â€Å"Ideas on Teaching. † (1999). Retrieved December 13, 2008, from University of Oklahoma. Website: http://www. ou. edu/pii/tips/ideas/feedback2. html â€Å"Testing and Assessment. † (2008). Retrieved December 13, 2008, from The Virginia Commonwealth University. Website: http://www. vcu. edu/cte/resources/tlc/4_3_role_of_assessment. htm

Huggies Pull Ups Diapers Marketing Essay

Huggies Pull Ups Diapers Marketing Essay Kimberly Clark is a multinational company, its headquarters is based in America and they have been in business for 140 and has branched out to many countries including New Zealand. It has previously ranked first in the personal category in Dow Jones Sustainability world index five years in a row from 2005 to 2009 and has contributed $323.1 million in cash and products to charitable causes in 2011(Kimberly Clark.com) Kimberly Clark New Zealand does manufacturing for Huggies diapers and it is located Manakau, Auckland, New Zealand. They have a wide range of paper based products which are facial tissues, toilet papers, scientific cleaning wipes and Huggies disposable diapers (Wikipedia 2012) The specific product that will be the focus of this assignment is Huggies Pull Ups is a brand of disposable training pants made under Huggies brand of baby products; It is designed for boys and girls. (Im a big kid now!) This is the products slogan (Wikipedia 2012) Several changes were made since the product first came out, the first one was the addition of magic stars/flowers on the front of the pant that fade when the wearer wets it as a way to discourage wetting. Next was the easy open sides which made it very similar to underwears, it was easy for parents to check if the wearer soiled it and to quickly change the messy product. Statistics New Zealand records show that there are approximately 200 000 two to four year olds in New Zealand, because of the high demand of Huggies pull-ups the company has decided to increase the price of Huggies pull-up diapers The target market for this product is the parents of kids between the ages of 2 and 4 years. It is especially for kids who have started walking. Huggies Pull ups makes it easier for parents to change their childs diapers. Huggies pull ups comes for girls and boys also comes in different sizes. Boys and girls diaper size 2 and between 8-15 kg the price of pull up pack is $13.99 (plunketshop.co.nz) Consumer need the product seeks to satisfy-The product seeks to make life easier for parents that are making their child wear a diaper can be hard because at the targeted age children move and play, using Huggies pull-ups is less time consuming. Market of Interest, Trends and size Market of Interest: Pull-Ups is a brand of disposable training pants made under the Huggies brand of baby products. It is a product for boys and girls who have already started to work and its product slogan is Im a big kid now. Several changes were made since it came out, the first one was the addition of magic stars/flowers on the front of the pant that fade when the wearer as a way to discourage wetting. Next was the easy open sides which made it very similar to underwear`s, it was easy for parents to check if the wearer soiled it and to quickly change the messy product. Huggies Pull ups is for parents who prefer to give their child training using toilets. This report will discuss on Huggies Pull Ups diapers and the best way to achieve profitable sales in the country and overseas. Trends and size of the market: According to statistics New Zealand there are approximately 200 000 two to four year olds in New Zealand in the year 2012 these are babies who have started to work and parents prefer them to use toilet and Huggies Pull ups is the best Diaper that can encourage a child to use toilets.The Personal Care segment manufactures and markets disposable diapers, training and youth pants and swim pants, having a net sales of 43.7 % and 61.6% of operating profit(Wikiinvest.com). This shows that the market size for Huggies diapers is large External environment impact Technology: Online Websites A buyer can get all its information regarding a product from online websites. It is very important for a company to have a online informational website of its a product and information about the company. Everyone who excesses the website should get all the information they need regarding the product. The current focus is upgrading the website and adding new features. Technology (Mass Media) Magazines and Television Since the target for the product (huggies diapers) is mums the company can use other sources like of mass media to advertise their product such as television. Many people watch television and come across commercials which can catch their attention; therefore having commercials of Huggies diapers will surely catch the attention of mums. Magazines is also a better Mass Media, a lot of mums read womens weekly and having a advertisement of Huggies diapers will get mums to buy the product. Demography A good market for Huggies pull up diapers is parents of children who are the ages of 2 to 4 years of age. Since at that age children start to walk parents prefer their child to start using the toilets and Huggies Pull Ups is the best diaper which encourages children to use the toilet. Huggies Pull Ups is also easy for parents to make their child wear diapers. Huggies Pull Ups targets middle upper class families and upper class families since Huggies brand of diapers are of good quality and prices are high. Political and Legal The most important concerns for business firms are the political and legal forces which are implemented in countries in which they plan to conduct business. Some foreign governments are unsteady, that is, there may be frequent, dramatic and irregular regime changes and/or political unrest. Government regulations may change constantly therefore it can affect Kimberly clark New Zealand who produce Huggies brand of diapers, for example if labour rate increases which means the company will have to spent more on labour therefore the funds allocated for other purposes will be used to cater for the change. Economics Huggies Pull Ups has competition from treasures and pampers diapers since both come in different sizes depending on the weight of the child. The price range of the three products is also close ranged small pack priced $13 to $18 and big pack is $44 to 49. Huggies targets higher classed families therefore profit is made easily. Social and cultural Kimberly Clark New Zealand works together with plunket where they help mothers when mothers are having a new born and plunket also help parents in giving advice relating to their child. The Huggies diapers needs to be safe for example the baby should not have any rachises when wearing the diaper. Competition Analysis The current and main competitors of Huggies Pull Ups diapers are three other popular diaper brands which are sold in New Zealand Today. Using the SWOT analysis the strength, weakness, threats and opportunity of Huggies diapers and its competitors will be examined. Current Situation Huggies Pull Ups diapers are a world famous brand and are also a popular brand in New Zealand. Kimberly Clark New Zealand is the manufactures of Huggies Pull Up diapers in New Zealand. Huggies Pull Ups goal is to do changes to the Huggies Pull Up diapers until they can get the best product out of it so the customer need of this product can be satisfied. Huggies Pull Ups diapers target market is middle upper class families and upper class families. The manufactures of Huggies Pull Ups Kimberly Clark are also in partnership with plunket therefore other customers are also concentrated on. Problem Identification The main problem that huggies Pull ups Faces are competition by top diaper brands which are in the New Zealand market. It becomes very hard to meet customer demand since customers have a wide brand to choose from. Opportunity Since Huggies brand of diapers already exist in the market, it has already created an image for its self which is quality. Huggies Pull Up diapers team should add more features to the product to improve on its quality and have promotions to attract the customers in order to have even a greater percentage of market share. Greater market share means greater profits Treasures Diapers (lower prices) Treasures diapers come in different sizes, depending on the Childs weight. Two to four year old weigh between 10 to 20 kilogram and treasures diapers comes in those sizes. Treasures diaper comes in different packs which are small packs and large packs. Large packs have twenty diapers packed in it and cost $29.90 SWOT for Treasures Strength Weaknesses Cheap world renounced Customer loyalty/relationship Leading brands in most countries Lower quality diaper Lower price diaper means lower Opportunities Threats Expansion of product Competition from other diaper brands http://t2.gstatic.com/images?q=tbn:ANd9GcQrHK9eU23qT3hfM_junxbCkyctj7Evfvlb3sUyJceHPf0jO_PWVg Luv diapers Mid Priced (Jambo pack) Luv diapers is made by proctor and gamble and comes in different sizes, kids who can walk and are of two to four year olds can also wear the diapers. The price range for the luv diapers is $34-90. According to Wikipedia (2012), since the product was first introduced in 1976 there have been a lot of changes made to the product; the latest change was made in 2007 where bear hug stretch was introduced SWOT for Luv diapers Strengths Weakness Good quality In business for a number of years Brand recognition International brand Price is mid ranged ,confuses customers on what to buy Opportunity Threats Luv diapers can add on more features and improve the product in order to attract more customers These are competition from other diapers that are of cheaper price and diapers who are at a higher price with quality. http://t2.gstatic.com/images?q=tbn:ANd9GcSMZ5-aV9JwaPhBpFNTSYTlRWPd27vf3FlBQWsqbPhE9UEUdRGahw Pampers Diaper (jumbo) High priced Pampers is a brand of baby products marketed by Procter Gamble. Pampers diapers comes up to size seven. The price range for pampers diapers is $49.90. Pampers diapers is high priced due to it high quality. SWOT for Pampers diapers Strengths Weaknesses Very good quality International brand Large number of customers In business for a number of years Expensive to buyers opportunities Threats Can add more features to pampers diapers Competition from other diaper brands http://t3.gstatic.com/images?q=tbn:ANd9GcR-FdE9aOTWgqii-14GzyINpIPJmC5gQxwOXWQiOlGFtCiyDhnS5w http://t3.gstatic.com/images?q=tbn:ANd9GcQG9M6wiJybv-Q0B9nrpGcCCgiouFJm7OcSTbuerbKaNmQI06zT Huggies pull up diapers (jambo) Pull-Ups is a brand of disposable training pants made under the Huggies brand of baby products (wikipedia 2012). Kimberly clark makes all huggies brands diapers. Huggies Pull Ups diapers prices are expensive and it targets higher class families, its price is $49.90 SWOT for Huggies Pull Ups diapers Strengths Weaknesses High quality product In business for a number of years Large number of customers International brand Very expensive Opportunities Threats Add new features to the product Competition from other diaper brands http://t1.gstatic.com/images?q=tbn:ANd9GcRz57ETiCSX8zC3X2sR6yfCHy45Qbt75TBv1X9c4Jk6g__gyV8A Target Market segment Profile The target market for this product is the parents of kids between the ages of 2 and 4 years. Huggies diapers are for upper middle class families and upper class families who prefer quality rather than price. Kimberly clark New Zealand is in partnership with plunket so they can give the best care to mothers by helping the nurses. Parents want a diaper that can fit their needs and brand loyalty is big amongst members of this group. This group is likely to choose this diaper product. Huggies Pull Ups is especially for kids who have started walking. Huggies Pull ups makes it easier for parents to change their childs diapers. Huggies pull ups comes for girls and boys also comes in different sizes. This target group needs quality brand of diapers; loyal customers probably prefer to stick to this brand of diapers over all others Situational Analysis Huggies brands of diapers are sold in different supermarkets and stores all over New Zealand it has created a good image on the minds of its customers, its quality is also the reason why many customers prefer to buy Huggies diapers. Huggies pull Ups diapers has got many competitors in the market, some competitors are pampers diapers, treasures, luv diapers. Huggies Pull Ups diapers have got competition from a wide range. Huggies Pull Ups will understand how to best penetrate its new market after carrying out full examination of its competitors. Competitor analysis Huggies diapers have been in business since 1989 it has made a good name for its self. Since 1989 to 2012 there have been a lot of changes made to the product, depending on the changing needs of the customer Ever since Huggies Pull-Ups became popular, several other diaper brands tried to copy their product (Wikipedia 2012). The product seeks to make life easier for parents that are making their child wear a diaper can be hard because at the targeted age children move and play, using Huggies pull-ups is less time consuming Internal Environment Impacts Personal Care (43.7% of net sales, 61.6% of operating profit): The Personal Care segment manufactures and markets disposable diapers, training and youth pants, and swimpants; baby wipes and incontinence care products. Products in this segment are mainly for home use and are sold under a range of brand names, including Huggies, Pull-Ups, Little Swimmers, GoodNites, Kotex and other brand names Internal organisation and structure The current board of directors of Kimberly-Clark Corporation are: John Alm, Dennis Beresford, John Bergstrom, Abelanrdo Bru, Pastora Cafferty, Robert Decherd, Thomas J. Falk, Claudio X. Gonzalez, Mae Jemison, Linda Rice, Marc Shapiro, and Craig Sullivan. Also in 2000, the company bought virtually all of Taiwans S-K Corporation; the move made Kimberly-Clark one of the major manufacturers of consumer packaged goods in Taiwan. In 2001, Kimberly-Clark bought Italian diaper maker, Linostar, and announced it was closing four Latin American manufacturing plants. Kimberly-Clark Sub-Saharan Africas vision is determined nothing less than turning the $250 million business into a $1 billion business by 2015. Manufacturing process A prototype is an early sample or a model built to test a proposal or method or to act as thing to be fake or learned from. If a picture speaks 1000 words, then a prototype must speak 10,000. Which means a prototype of your new product is a must-have when developing and explaining your big idea. People use prototypes to prove, test and refine their ideas to all kinds of things. (Huggies.co.NZ) Human Resource It is the policy of Kimberly-Clark to hire, promote and support the professional Development of diverse global work force, employee safety and Industrial hygiene is a fundamental value of the organization. Effective leadership lays the foundation for a solid safety and hygiene management system by establishing facility-specific policies, providing resources, assigning responsibilities, establishing expectations, and evaluating performances Management The manager that managers the leadership team at Kimberly clarks New Zealand are Senior Brand Manager Kleenex at Kimberly-Clark New Zealand, Grant Hartley Head of Marketing at Kimberly Clark NZ,Geeta Uka Senior Brand Manager Huggies. Research and development In 1989, Huggies introduced Pull-Ups brand disposable training Pants. In 1992, single-sex Pull-Ups training pants were introduced with customized absorbency placed where boys and girls wet the most and also gender-specific prints, trucks for boys and pastel colored animals for girls. In 1997, Disney character designs were introduced, featuring Mickey Mouse for boys and Minnie Mouse for girls. Also in 2003, the slogan that was used in the original late-1980s and early-1990s commercials, Im a big kid now, was recycled for the products recent commercials. In 2004, single-sex underwear was introduced with customized absorbency placed were boys and girls wet the most and also gender-specific prints. In 2005, Pull-ups introduced training pants called Pull-Ups Wetness Liner Training Pants. These Pull-Ups are similar to the Learning Designs training pants, but contain a liner that makes the wearer feel when he or she is wet by having the liner have an unpleasant feel to it when it is wet. In 2010, Pull-ups offered this phone call service accossiated with Disney. Mainly, as a reward for finishing potty training, the parent of the wearer could request a phone call in which the caller pretends to be a Disney Princess or Toy Story character. This was a limited time offer and is now a currently defunct service. In 2011,Goodnites halts its connection with Huggies but is still connected with Kimberly Clark. In 2012, the sides on the boys Pull-Ups were recolored from blue to red.(Wikipedia 2012) Location Level 1, 86 plunket Avenue, Manakau City, South Auckland New Zealand. External Relationship The Kimberly-Clark Foundation, together with funding from the company and our employees, responds to causes and programs with financial contributions, product donations and volunteer time. In 2011, Kimberly-Clark and our employees contributed $32.1 million in cash and product donations for charitable causes worldwide. As part of that amount, the Kimberly-Clark Foundation matched $1.25 million in employee giving, and awarded nearly $860,000 in grants to charities where our employees or their spouses volunteered more than 84,000 hours of their time. Kimberly-Clark has long-term partnerships with several charitable organizations that share our commitment to improving the health, hygiene and well-being of the worlds families Competitive Positioning High quality Huggies Pull Ups pampers low Price High Price Luv Diapers Treasures Low quality Ethical Standings Huggies New Zealand has put all their baby care tips, techniques and information into 1 place, to help make newborn baby care as easy as possible for new mums and dads. Becoming a parent is a big change! Having an online resource to support you through this life-changing event can help make this time even more special. Trust us, it will be over quicker than you think. Enjoy every minute.( Huggies.co.NZ) Kimberly-Clark New Zealand the makers of huggies diapers, has appointed specialist creative agency Green Team as its lead sustainability and social responsibility agency to assist with the roll-out of a new sustainability and social responsibility platform for its Australia and New Zealand operations. Green Team will develop the creative for the program that will be implemented in phases initially focusing on employee engagement before launching externally. (campaignbrief.com) Others (Culture of Excellence) When it comes to culture and excellence huggies is in partnership with plunket in supporting the development of healthy families. Were committed to health promotion, providing services according to principles. (plunket.org.NZ). BABYCARE Category Winners The Best Products for Baby As Chosen by New Zealand Parents (ohbaby.co.nz) BABYCARE CATEGORY GOLD AWARD SILVER AWARD Best baby skincare lotion Johnsons Baby Bedtime Lotion Weleda calendula baby lotion Best baby wipes Huggies unscented wipes Silk baby wipes Best bathtime product Johnsons Baby Top to Toe Ecostore Baby Sleeptime Bath Best cloth nappy brand Real Nappies Itti Bitti Best disposable nappy brand Huggies Treasures Best nappy balm Bepanthen Ointment Sudocrem Best teething product Bonjela Weleda teething powder Situational Analysis Summary Huggies diapers pull Ups environment scan has determined that huggies Pull Ups has a number of advantages over the other diaper brands in the market. As a quality brand, it exceeds diapers in the lower and mid-price ranges. Huggies Pull Ups is a high priced diaper and its major competition in that price range is pampers diapers both are quality brands and are demanded by parents. A SWOT analysis was done of Huggies pull ups and its major competitors in New Zealand. A positioning map was also created that shows where Huggies Pull Up diapers stands together with its competitors. The positioning map shows that Huggies is a high quality and high priced diaper therefore its target markets are upper middle class families and upper class families.

Constructing a Greenhouse Window :: Papers

Constructing a Greenhouse Window Building and testing a sensor to determine number of degrees to which a window is open Introduction When making use of a greenhouse to grow plants out of season or on a large scale for commercial reasons, the temperature within the green house must be carefully regulated, in order to ensure that the plants are under the optimum growing conditions. With the windows shut permanently, the temperature may become too high, and the windows need therefore to be opened. This will allow the temperature to drop back to the correct level. Different numbers of degrees to which the window is open have different cooling effects. For example, if the window is open by 50 degrees, then there is probably a more rapid cooling effect upon the greenhouse than if the window was 10 degrees open. Thus, it is important to know how many degrees the window on a greenhouse is open. It could however be very time consuming for people to check the greenhouse(s) manually, or particularly problematic if the temperature should become a problem during unsociable hours. It would be extremely useful, then, if a sensor could be attached to the windows of a greenhouse, and a reading sent back to a control room as to how open the windows are. Someone could then either use a motor attached to the window to alter the setting, or adjust the window manually. My sensor could be used in conjunction with a number of other sensors, e.g. temperature sensors and moisture sensors, to send all the required reading back to a control room, thus allowing the control of the climate within in the greenhouse to be totally automated. [IMAGE] Text Box: Windows need to be opened and closed according to temperature [IMAGE] Above: a typical greenhouse Alex Furber 12HW Sensing Project 20-02-02 PLAN There a number of ways in which a sensor could be built to measure the angle at which a window is open.

LeBlanc’s Gender Criticism of Chopin’s The Awakening :: Chopin Awakening

LeBlanc’s Gender Criticism of Chopin’s The Awakening Tomorrow marks thirty years since the Roe vs. Wade decision that gave women a reproductive choice in America. The occasion reminds me that women are continuously struggling to attain and maintain various levels of freedom. Elizabeth LeBlanc’s gender criticism of The Awakening---a novel published before women acquired suffrage---highlights one such freedom: the freedom to live on one’s own terms. The discussion delineates how Kate Chopin’s tale of one woman’s â€Å"choices, actions and attitudes may be construed as the attempts of a woman trapped in a sexually (in)different world to reconstitute herself as lesbian† (241). LeBlanc clarifies that Edna is a â€Å"metaphorical lesbian† who â€Å"creates a narrative or textual space in which she interrogates accepted norms of textuality and sexuality and constitutes herself as subject† (238). The use of the word â€Å"trapped† connotes a state of being cornered, with few choices and at the mercy of someone else. At first, Edna does seem trapped to a drone existence of bourgeois Creole society. But once she was â€Å"initiat[ed] into the world of female love and ritual,† (247) she began â€Å"seeking fulfillment and selfhood† outside of marriage and motherhood (244). Her gravitation toward a woman-centered existence, outside of culturally defined spaces, is an act of self-reconstruction. For example, at the risk of damaging her reputation, she rejects the obligation of her social class to host ‘callers.’ This is a figurative loosening of the ties that bound her to a tradition of waiting for life to happen. She defies that tradition and, in doing so, restructures her existence as a woman. Edna progressively moves away from all-things-traditional, or culturally predefined, into a space all her own. As a metaphorical lesbian, she â€Å"engages in a variety of woman-identified practices that suggest but stop short of sexual encounters.† One such practice is finding solace in a woman who already lives on the margins of society, Mademoiselle Reisz, who LeBlanc suggests is the actual lesbian in this narrative. Edna, LeBlanc writes, â€Å"is drawn to [her] whenever she falls into despondency and hopelessness† because Reisz’s â€Å"music penetrated [Edna’s] whole being like an effulgence, warming and brightening the dark places of her soul† (Chopin 103). It is she, who describes herself as â€Å"captivated† by Edna, who â€Å"fosters in Edna a sense of the possibilities for joy and fulfillment outside the realm of male tradition and meaningless codes† (252). Edna learns not to define herself in relation to her familial attachme nts, such as mother or wife.

What Really Happened in World War 1 and 2 :: essays research papers

The definition of a world war is "a war engaged in by all or most of the principal nations of the world." The First World War was a unique even, because such thing has never happened before in history. Today it is still a topic discussed in details. The causes of the First World War are many, among which the assassination of Archduke Ferdinand in Sarajevo. Other causes were the alliance systems and the nationalism . During the years before the war, a "system of secret alliances" was formed in Europe. The whole point for creating these alliances was maintaining peace throughout Europe. Everybody thought that if countries join forces together, there will be no point for a country to declare war on another. Should this happen, however, both countries will be protected from their allies. This "perfect" on first sight system did not really work well. In fact this is how the war started. Austria - Hungary declared war on Serbia, but both countries had other nations protected World War I was supposed to be the war to end all wars, so how was it that America had to yet again fight in what is considered our world?s second war? Throughout time fuel kept on being added to the fire and America found themselves in what is now called World War II. It seems funny to say that the very thing that ended World War I actually caused the second World War. The Treaty Of Versailles marked the end of World War I but not all countries were satisfied with this. The Germans thought it was unbalanced and unfair to them. Hitler detested the treaty by creating a military and occupying its surrounding neighbors, including Austria-Hungary. Germany continued to take over Czechloslovokia due to its strength in minerals. England and France watched as all this was happening becoming more and more angry. Then England and France decided to declare war if Hitler took over Poland. Another thing that sparked the beginning of World War II was something called militarism. Countries figured that if they provided themselves with a strong military that it would solve their economic problems. Germany started to develop an air force along with a fleet of submarines called U-Boats and battle ships. Along with this, Germany blamed the jewish people for the economic problems there. What Really Happened in World War 1 and 2 :: essays research papers The definition of a world war is "a war engaged in by all or most of the principal nations of the world." The First World War was a unique even, because such thing has never happened before in history. Today it is still a topic discussed in details. The causes of the First World War are many, among which the assassination of Archduke Ferdinand in Sarajevo. Other causes were the alliance systems and the nationalism . During the years before the war, a "system of secret alliances" was formed in Europe. The whole point for creating these alliances was maintaining peace throughout Europe. Everybody thought that if countries join forces together, there will be no point for a country to declare war on another. Should this happen, however, both countries will be protected from their allies. This "perfect" on first sight system did not really work well. In fact this is how the war started. Austria - Hungary declared war on Serbia, but both countries had other nations protected World War I was supposed to be the war to end all wars, so how was it that America had to yet again fight in what is considered our world?s second war? Throughout time fuel kept on being added to the fire and America found themselves in what is now called World War II. It seems funny to say that the very thing that ended World War I actually caused the second World War. The Treaty Of Versailles marked the end of World War I but not all countries were satisfied with this. The Germans thought it was unbalanced and unfair to them. Hitler detested the treaty by creating a military and occupying its surrounding neighbors, including Austria-Hungary. Germany continued to take over Czechloslovokia due to its strength in minerals. England and France watched as all this was happening becoming more and more angry. Then England and France decided to declare war if Hitler took over Poland. Another thing that sparked the beginning of World War II was something called militarism. Countries figured that if they provided themselves with a strong military that it would solve their economic problems. Germany started to develop an air force along with a fleet of submarines called U-Boats and battle ships. Along with this, Germany blamed the jewish people for the economic problems there.

Investors Valuation of Stock Essay

An investor should value a stock by looking at the intrinsic value of the stock and how the market value compare to the intrinsic value. The most common mathematical method of valuing stock is to determine the price earnings ratio (P/E). The P/E ratio is calculated by dividing the share price by the company’s net income. As a general rule a P/E ratio should be in the higher teens. Stocks with a below-market P/E are considered cheaper, and a higher P/E ratio are considered expensive (Kansas, 2014). To evaluate if a stock is under or over-valued investors should look at the CAPM (Market securities Line) based on the Beta of the company and determine the performance of the stock. An investor can use indexes, such as the Dow Jones, NYSE, or S&P 500, in stock valuation. Value investing is common for investors. It is misrepresentation of price so the buyer buys a stock at a lower price than true worth or sells at a higher price than true worth. Considering all variables and determining true fault in price, this method provides investors easy margins. Investors’ value stocks using various strategies and methods, but all driving factors are in hopes of gaining margin and growth of the company invested in. The concept of stock valuation is simple. However, predicting the future is not as simple and can be complicated. Market Valuation of Stock Market and investors value stock differently. The market depends on expectations and recent information available to the market. The market’s value of stock are usually based on past history and trends. Based on current economic conditions we look at the past and see how it would look going forward. Through use of charts, value lines, or other indicators, the market looks at certain things such as floors, ceiling, resistance points, when valuing stock. The stock value is a collective price based on numerous variables considered, equaling a company’s worth combined with social trends and economic factors. The most common value of a stock for the market is the open and close prices. NASDAQ uses an auction approach called opening cross and closing cross to determine stock prices (â€Å"Stock Market Prices†, 2014). The opening cross uses computer software to determine opening prices for stocks based on night trading; buying and selling of stock during close of business. The closing cross software calculates closing price based on  that day’s trades. The technology takes into consideration each trade made at the exchange and sets what is referred to as the fairest closing price. The final stock prices are released after close of the exchange and work as a main factor for night trading. The amount an investor is willing to pay is often dependent on the prices set by the market. Stock Market Prices. (2014). http://money.howstuffworks.com/nasdaq-opening-closing- cross1.htm Kansas, D. (2014). Evaluating a Stock. Wall Street Journal. Retrieved from http://guides.wsj.com/personal-finance/investing/how-to-evaluate-a-stock/.

I Never Worry About the Future Essay

Albert Einstein Some people are trying to live a carefree life, they say that they ‘’go with the flow’’ and are not preoccupied with the future. Others think about tomorrow and the day after it so much they are constantly under stress. So which is better, to worry or not to worry about the days which are ahead of us? Planning our days in advanced is somehow necessary these days. Our world is spinning so fast that one has to know what he is doing or he ends up doing nothing. Good example of that is choosing which school or even more important, which university to enrol in. When doing that we have to consider our interests as well as which occupations can our future degree provide us. When enrolled into a school we have to study in order to have good grades or we just might not end up having expected degree and doing the job we wanted. Therefore thinking about future is good when it keeps us trying hard to achieve our goals. On the other hand being concerned about what might happen has bad affects on our health and attitude. Few days before the exam of which results may have an impact on their future, some people are so worried that their immune system does not function as it should and they become ill. What is more, stress can also enable their abilities to learn and concentrate. And last but not least because of constantly worrying those people can express their frustrations with yelling on others and their relationship with them can get worse. To conclude I would like to state that thinking and worrying about the future is something that we all do, some less, others more. The important thing is that worries do not affect on our lives so much that we cannot enjoy the moment we are living in but are still present enough to force us try and make our dreams come true.

Training Report on Wholesale Banking Operation in Axis Bank.

REPORT ON SUMMER TRAINING OF Submitted to KCL-IMT (PTU) In partial fulfillment of the requirements for the award of degree of MASTER OF BUSINESS ADMINISTRATION Submitted by: Name of the student : KIRAN DOGRA Roll No: 1174251| Supervisor: Dr. SUKHMANI WARAICH Ass. prof. | DEPARTMENT OF MANAGEMENT KCL-IMT JALANDHAR BATCH-2011-2013 DECLARATIONI, â€Å"KIRAN DOGRA†, hereby declare that the work presented herein is genuine work done originally by me and has not been published or submitted elsewhere for the requirement of a MBA program me. Any literature, data or works done by others and cited within this research project has been given due acknowledgement and listed in the reference section. _______________________ (Student's name ; Signature) PREFACE Someone has rightly said that practical experience is for  better and closer to the real world then mere theoretical exposure. The practical experience helps the students view the real world closely, which in turn widely nfluences their  perceptions and argument their understanding of the real situation. Report work constitutes the backbone of any management education program me. A management student has to do report work quite frequently during his entire span. The report work entitle â€Å"WHOLESALE BANKING OPERATION OF AXIS BANK† aims to analyze various services and products provided by AXIS and for this purpose TANDA city have been chosen. CERTIFICATE This is to certify that the project work of Ms. KIRAN DOGRA on WHOLESALE BANKING OPERATION with AXIS BANK has been compiled under my supervision and guidance. _________________________ (Faculty Name ; Signature) ACKNOWLEDGEMENT I present this project report on â€Å"whole banking operations† IN AXISBANK LTD. , WARDHA with a sense of great pleasure and satisfaction. I undersign with pleasure take this opportunity to thank all those related directly or indirectly in preparation of this project report. I started working on this project under the invaluable guidance of Honorable Miss. Riddhi Deshpande mam for which I am very much thankful for her valued time given for the purpose. Without her co-operation our project work would have been difficult to complete.I express our sincere thanks to Mr. HITESH RAWAL, (Branch Manager) in Axis Bank Ltd. ,TANDA and staff in that organization. I am also thankful to Dr. INDERPREET SINGH sir [Director of our college] and Miss. sukhmani waraich [Project In charge] to allow us to carry out this project. I also thank all my friends who have more or less contributed to the preparation of this project report. I will be always indebted to them. INDEX S. No. | CHAPTERS| PAGE No. | 1. | CHAPTER – 1 (COMPANY PROFILE)| 8-22| 1. 1 | Introduction of axis bank| 8| 1. 2| History of axis bank| 9-13| 1. 3| Management of axis bank| 14-15| 1. | Definition of banking| 15| 1. 5| Meaning of banking| 15| 1. 6| Product of axis bank| 15-16| 1. 7| Customer services on banking operation| 16-17| 1. 8| Tradit ional banking activity | 17| 1. 9 | Accounting for bank account| 17-18| 1. 10| Economic function| 18-20| 1. 11| Types of investment ban| 20| 1. 12| Mortgage banking| 20-22| 1. 13| KYC (know your customer)| 22| 1. 14| Competitors | 22| | | | 2. | CHAPTER – 2| 23-26| | Need, Scope, Objectives, methodology and limitation of the study. | 23-26| | | | | | | 3. | Chapter – 3| 27-38| 3. 1| Project introduction| 27| 3. 2| Meaning of wholesale banking operation| 27-28| . 3| Concept | 28-34| 3. 4| Current account information| 34-35| 3. 4. 1| Channel one:(for successful business)| 34| 3. 4. 2| Builders and real estate| 35| 3. 5| Training in wholesale banking operation| 35-38| 3. 5. 1| Corporate| 35-36| 3. 5. 2| Small and medium enterprises| 36-37| 3. 5. 3| Government | 37-38| | | | 4. | Chapter – 4| 39-51| 4. 1| Data analysis| 39-51| | | | 5. | Chapter – 5| 52| 5. 1| Finding and suggestion| 52| 5. 2| Conclusion and recommendation| 52| | | | 6. | Chapter – 6| 53| | Bibliography| 54| | Appendices-Customer Feedback Form| 55-57| CHAPTER 1 1. COMPANY PROFILE 1. INTRODUCTION OF AXIS BANK Commercial banking services which includes merchant banking, direct finance infrastructure finance, venture capital fund, advisory, trusteeship, forex, treasury and other related financial services. Axis Bank Limited  is an Indian  financial services  firm that had begun operations in 1994, after the  Government of India  allowed new private banks to be established. The Bank was promoted jointly by the Administrator of the Specified Undertaking of the Unit Trust of India  (UTI),  Life Insurance Corporation of India  (LIC), General Insurance Corporation Ltd. , National Insurance Company Ltd.The New India Assurance Company,  The Oriental Insurance corporation  and  United India Insurance Company  UTI holds a special position in the Indian capital markets and has promoted many leading financial institutions in the country. As on the year ended 31 March, 2012, Axis Bank had an operating revenue of 13,437 crores and a net profit of 4242 crores. Axis Bank opened its registered office in Ahmedabad and corporate office in Mumbai in December 1993. The first branch was inaugurated in April 1994 in Ahmedabad by Dr. Manmohan Singh , then the honorable Finance Minister . 1. 2 HISTORY OF AXIS BANK 1993:The Bank was incorporated on 3rd December and Certificate of business on 14th December. The Bank transacts banking business of all description. UTI Bank Ltd. was promoted by Unit Trust of India, Life Insurance Corporation of India, General Insurance Corporation of India and its four subsidiaries. The bank was the first private sector bank to get a license under the new guidelines issued by the RBI. 1997: The Bank obtained license to act as Depository Participant with NSDL and applied for registration with SEBI to act as `Trustee to Debenture Holders'. Rupees 100 crores was contributed by UTI, the rest from LIC Rs 7. crores, GIC and its four subsidiaries Rs 1. 5 crores each. 1998: The Bank has 28 branches in urban and semi urban areas as on31st July. All the branches are fully computerized and networked through VSAT. ATM services are available in 27 branches. The Bank came out with a public issue of 1,50,00,000 No. of equity shares of Rs10 each at a premium of Rs 11 per share aggregating to Rs 31. 50crores and Offer for sale of 2,00,00,000 No. of equity shares for cash at a price of Rs 21 per share. Out of the public issue 2, 20,000 shares were reserved for allotment on preferential basis to employees of UTI Bank.Balance of 3, 47, 80,000 shares were offered to the public. The company offers ATM cards, using which account-holders can with draw money from any of the bank's ATMs across the country which is inter-connected by VSAT. UTI Bank has launched a new retail product with operational flexibility for its customers. UTI Bank will sign a co-brand agreement with the market, leader, Citibank NA for entering i nto the highly promising credit card business. UTI Bank promoted by India's pioneer mutual fund Unit Trust of India along with LIC, GIC and its four subsidiaries. 1999: UTI Bank and Citibank have launched an international co-branded Credit card.UTI Bank and Citibank have come together to launch an international co-branded credit card under the Master Card umbrella. UTI Bank Ltd has inaugurated an offsite ATM at Ashok Nagar here, taking the total number of its offsite ATMs. 2000: The Bank has announced the launch of Tele-Depository Services for Its depository clients. UTI Bank has launch of `I Connect', its Internet banking Product. UTI Bank has signed a memorandum of understanding with equitymaster. com for e-broking activities of the site. Infinity. com financial Securities Ltd. , an e-broking outfit is Typing up with UTI Bank for a banking interface.Geojit Securities Ltd, the first company to start online trading services, has signed a MoU with UTI Bank to enable investors to buys ell demat stocks through the company's website. India bulls have signed a memorandum of understanding with UTI Bank. UTI Bank has entered into an agreement with Stock Holding Corporation of India for providing loans against hares to SCHCIL's customers and funding investors in public and rights issues. ICRA has upgraded the rating UTI Bank's Rs 500 crores certificate of deposit programmed to A1+. UTI Bank has tied up with L&T Trade. com for providing customized online trading solution for brokers. 001: UTI Bank launched a private placement of non-convertible debentures to rise up to Rs 75 crores. UTI Bank has opened two offsite ATMs and one extension counter with an ATM in Mangalore, taking its total number of ATMs across the country to 355. UTI Bank has recorded 62 per cent rise in net profit for the quarter ended September 30, 2001, at Rs 30. 95 crores. For the second quarter ended September 30, 2000, the net profit was Rs 19. 08 crores. The total income of the bank during the quar ter was up 53 per cent at Rs 366. 25 crores. 2002: UTI Bank Ltd has informed BSE that Shri B R Barwale has resigned as a Director of the Bank w. . f. January 02, 2002. A C Shah, former chairman of Bank of Baroda, also retired from the bank’s board in the third quarter of last year. His place continues to be vacant. MD a modern took over as the director of the board after taking in there INS of UTI. B S Pandit has also joined the bank’s board subsequent to the retirement of K G Vassal. UTI Bank Ltd has informed that Shri Paul Fletcher has been appointed as an Additional Director Nominee of CDC Financial Service (Mauritius) Ltd of the Bank . And Shri Donald Peck has been appointed as an Additional Director (nominee of South Asia Regional Fund) of the Bank.UTI Bank Ltd has informed that on laying down the office of Chairman of LIC on being appointed as Chairman of SEBI, Shri G N Bajpai, Nominee Director of LIC has resigned as a Director of the Bank. 2003: UTI Bank Ltd has informed BSE that at the meeting of the Board of Directors of the company held on January 16, 2003, Shri R N Bharadwaj, Managing Director of LIC has been appointed as an Additional Director of the Bank with immediate effect. – UTI Bank, the private sector bank has opened a branch at Nellore. The bank’s Chairman and Managing Director, Dr P. J. Nayak, inaugurating the bank branch at GT Road on May 26.Speaking on the occasion, Dr Nayak said. This marks another step towards the extensive customer banking focus that we are providing across the country and reinforces our commitment to bring superior banking services, marked by convenience and closeness to customers. -UTI Bank Ltd. has informed the Exchange that at its meeting held on June 25, 2003 the BOD have decided the following: 1) To appoint Mr. A T Pannir Selvam, former CMD of Union Bank of India and Prof. Jayanth Varma of the Indian Institute of Management, Ahmadabad as additional directors of the Bank with immediate effect.Further, Mr. Pannir Selvam will be the nominee director of the Administrator of the specified undertaking of the Unit Trust of India (UTI-I) and Mr. Jayanth Varma will be an Independent Director. 2) To issue Non-Convertible Unsecured Redeemable Debentures up to Rs. 100 crores, in one or more tranches as the Bank's Tier – II capital. -UTI has been authorized to launch 16 ATM son the Western Railway Stations of Mumbai Division. -UTI filed suit against financial institutions IFCI Ltd in the debt recovery tribunal at Mumbai to recover Rs. 5cr in dues. -UTI bank made an entry to the Food Credit Programme; it has made an entry into the 59 cluster which includes private sector, public sector, old private sector and co-operative banks. -Shri Ajeet Prasad, Nominee of UTI has resigned as the director of the bank. -Banks Chairman and MD Dr. P. J. Nayak inaugurated a new branch at Nellore. -UTI bank allots shares under Employee Stock Option Scheme to its employees. -Unveils pre-p aid travel card ‘Visa Electron Travel Currency Card' -Allotment of 58923equity shares of Rs 10 each under ESOP. UTI Bank ties up with UK govt fund for contract farm in -Shri B S Pandit, nominee of the Administrator of the Specified Undertaking of the Unit Trust of India(UTI-I) has resigned as a director from the Bank w e f November 12,2003. -UTI Bank unveils new ATM in Sikkim. 2004: Comes out with Rs. 500 Unsecured Redeemable Non-Convertible Debenture Issue, issue fully subscribed -UTI Bank Ltd has informed that Shri Ajeet Prasad, Nominee of the Administrator of the Specified Undertaking of the Unit Trust of India (UTI – I) has been appointed as an Additional Director of the Bank w. e. f. January 20,2004. UTI Bank opens new branch in Udupi-UTI Bank, Geojit in pact for trading platform in Qatar -UTI Bank ties up with Shri ram Group Cos-Unveils premium payment facility through ATMs applicable to LIC UTI Bank customers –Metal junction (MJ)- the online trading and pr ocurement joint venture of Tata Steel and Steel Authority of India(SAIL)- has roped in UTI Bank to start off own equipment for Tata Steel. -DIEBOLD Systems Private Ltd, a wholly owned subsidiary of Diebold Incorporated, has secured a major contract for the supply of ATMs an services to UTI Bank -HSBC completes acquisition of 14. % stake in UTI Bank for . 6 m -UTI Bank installs ATM in Thiruvananthapuram –Launches Remittance Card' in association with Remit2India, a Web site offering money transfer services. 2005: * UTI Bank enters into a banc assurance partnership with Bajaj Allianz General for selling general insurance products through its branch network. * UTI Bank launches its first Satellite Retail Assets Centre (SRAC) in Karnataka at Mangalore. 2006: * UBL sets up branch in Jaipur. UTI Bank unveils priority banking lounge. * UTI Bank launches operations of UBL Sales, its Sales Subsidiary -Inaugurates its first office in Bangalore. * UTI Bank announces the launch of its Cre dit Card Business. * UTI Bank becomes the first Indian Bank to successfully issue Foreign Currency Hybrid Capital in the International Market. * UTI Bank Business Gold Debit Card MasterCard Launched – Designed for business related spending by SMEs and self employed professionals. 2007:AXIS Bank Ltd has informed that consequent upon handing over charge as Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI), Shri. S B Mathur, the Nominee Director of SUUTI has resigned as a Director of the Bank December 06, 2007. * AXIS Bank Ltd has informed that Fitch Ratings on December 14, 2007, has upgraded the Bank's National Long-term rating to ‘AAA(ind)' from ‘AA+(ind)'. * AXIS Bank Ltd has appointed Shri K N Prithvi raj as an Additional Director on the Board at Directors of the Bank. * Company name has been changed from UTI Bank Ltd to Axis Bank Ltd. 008: * Axis Bank launches Platinum Credit Card, India's first EMV chip based card. * Axis Bank set up its branch at Ilanji at Meenakshi Nagar on the Coutralam-Madurai road on April 16. 2009: * Axis Bank today said its board has recommended the appointment of Shikha Sharma, currently chief of ICICI group's life insurance business, as its next managing director and CEO. * Axis Bank has set up a new branch at Perumbavoor. The bank has a network of 832 branches along with 8 extension counters and 3622 ATMs across the country. Axis Bank, on Wednesday entered into a strategic alliance with Motilal Oswal, the financial services firm, in order to facilitate the online trading for the bank's customers. * AXIS Bank Ltd has informed that the Board of Directors of the Bank at its meeting held on June 01, 2009, inducted Smt. Shikha Sharma as an Additional Director of the Bank. * Axis bank has received final clearance from the Securities and Exchange Board of India (SEBI) to begin its mutual fund operations and will launch debt and equity schemes soon whereas IDBI Bank is awaiting the regulator' s permit for an entry. Axis Bank opened the new branch at Irinjalakuda while it has a network of 892 branches, 8 extension counters and 3,806 ATMs across the country. 2010: Axis Bank Limited has informed that at the meeting of the Board of Directors held on January 15, 2010, the following decisions were taken: * To appoint Dr. Adarsh Kishore, former Finance Secretary, Government of India and former Executive Director, International Monetary Fund representing Bangladesh, Bhutan, India and Sri Lanka as the Non-Executive Chairman of the Bank, subject to RBI approval; * To appoint Shri S.B. Mathur, former Chairman, LIC and the National Stock Exchange of India, as an Additional Independent Director, with immediate effect. 1. 3 MANAGEMENT OF AXIS BANK ORGANIZATION STRUCTURE OF AXIS BANK PROMOTERS: Axis Bank Ltd. has been promoted by the largest and the best Financial Institution of the country, UTI. The Bank was set up with a capital of Rs. 115 crores, with UTI contributing Rs. 100 Crores , LIC – Rs. 7. 5 Crores and GIC and its four subsidiaries contributing Rs. . 5 Crores each SUUTI – Shareholding 27. 02%Erstwhile Unit Trust of India was setup as a body corporate under the UTI Act, 1963, with a view to encourage savings and investment. In December 2002, the UTI Act, 1963 was repealed with the passage of Unit Trust of India (Transfer of Undertaking and Repeal) Act, 2002 by the Parliament, paving the way for the bifurcation of UTI into 2 entities, UTI-I and UTI-II with effect from1st February 2003. In accordance with the Act, the Undertaking specified as UTI I has been transferred and ested in the Administrator of the Specified Undertaking of the Unit Trust of India (SUUTI), who manages assured return schemes along with 6. 75% US-64 Bonds,6. 60% ARS Bonds with a Unit Capital of over Rs. 14167. 59 crores. The Government of India has currently appointed Shri K. N. Prithviraj as the Administrator of the Specified undertaking of UTI, to look after and admini ster the schemes under UTI where Government has continuing obligations and commitments to the investors, which it will uphold. 1. 4 DEFINITIONS OF BANKINGA bank is a financial institution licensed by a government. Its primary activity is to lend money. Many other financial activities were allowed over time. For example banks are important players in financial markets and offer financial services such as investment funds. Banking can also be defined as engaging in the business of keeping money for savings and checking accounts or for exchange or for issuing loans and credit. Transacting business with a bank: Depositing or withdrawing funds or requesting a loan.Bank – a supply or stock held in reserve for future use (especially in emergencies) 1. 5 MEANING OF BANKING An organization, usually a corporation, chartered by a state or federal government, which does most or all of the following: receives demand deposits and time deposits, honors instruments drawn on them, and pays in terest on them; discounts notes, makes loans, and invests in securities; collects checks, drafts, and notes; certifies depositor's checks; and issues drafts and cashier's checks. 1. 6 PRODUCT OF AXIS BANK * Product of axis bank * Easy Access Saving Account Saving Account for Women * Prime Saving Account * Senior Citizens Saving Account * Priority Banking * Corporate Salary Account * Trust /NGOs Saving Account * Resident Foreign Currency Account * Online Trading Account * Current Account * Term Deposits * Locker Facilities * NRI Services * Depository Services * Financial Advisory Services * Wealth Management Services * Insurance Solutions – Life and General * Retail Loans * Credit Loans * Travel Currency Cards * Remittance Cards * Gift Cards 1. 7 CUSTOMER SERVICE IN BANKING OPERATION * Cheque Drop Box FacilityRBI's Committee on Procedures and Performance Audit on Public Services has recommended that both the drop box facility and the facility for acknowledgement of the cheques at the regular collection counters should be available to customers and no branch should refuse to give an acknowledgement if the customer tenders the cheques at the counters. * Issue of Cheque Books: The Committee has observed that some banks do not allow depositors to collect their cheque book at the branch but insist on dispatching the cheque book by courier to the depositor.Further, it is stated by the Committee that the deposit or is forced to sign a declaration that a dispatch by the courier is at the depositor's risk and consequence and that the depositor shall not hold the bank liable in any manner whatsoever in respect of such dispatch of cheque book. Committee has observed this as an unfair practice and advised banks to refrain from obtaining such undertakings from depositors. Banks should also ensure that cheque books are delivered over the counters on request to the depositors or his authorized representative. Statement of Accounts / Pass Books: The Committee has noted that banks invariably show the entries in depositor’s passbooks /statement of accounts as â€Å"By Clearing† or â€Å"By Cheque†. Further, in the case of Electronic Clearing System (ECS) and RBI Electronic Funds Transfer (RBIEFTR) banks invariably do not provide any details even though brief particulars of the remittance are provided to the receiving bank. In some cases computerized entries use sophisticated codes which just cannot be deciphered.With a view to avoiding inconvenience to depositors, banks are advised to avoid such inscrutable entries in passbooks statements of account and ensure that brief, intelligible particulars are invariably entered in passbooks / statements of account. Banks may also ensure that they adhere to the monthly periodicity prescribed by us while sending statement of accounts. 1. 8 TRADITIONAL BANKING ACTIVITIES Banks act as payment agents by conducting checking or current accounts for customers, paying cheques drawn by customers o n the bank, and collecting cheques deposited to customers' current accounts.Banks also enable customer payments via other payment methods such as telegraphic transfer, EFTPOS, and ATM. Banks borrow money by accepting funds deposited on current accounts, by accepting term deposits, and by issuing debt securities such as bank notes and bonds. Banks lend money by making advances to customers on current accounts, by making installment loans, and by investing in marketable debt securities and other forms of money lending. Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments.Non-banks that provide payment services such as remittance companies are not normally considered an adequate substitute for having a bank account. Banks borrow most funds from households and non-financial businesses, and lend most funds to households and non-financial businesses, but non-bank lenders provide a significant and in many cases adequate substitute for bank loans, and money market funds, cash management trusts and other non-bank financial institutions in many cases provide an adequate substitute to banks. 1. 9 ACCOUNTING FOR BANK ACCOUNTBank statements are accounting records produced by banks under the various accounting standards of the world. Under GAAP and IFRS there are two kinds of accounts: debit and credit. Credit accounts are Revenue, Equity and Liabilities. Debit Accounts are Assets and Expenses. This means you credit a credit account to increase its balance, and you debit a debit account to increase its balance. This also means you debit your savings account every time you deposit money into it (and the account is normally in deficit), while you credit your credit card account every time you spend money from it (and the account is normally in credit).However, if you read your bank statement, it will say the opposite—that you credit your account when you deposit money, and you debit it when you withdraw funds. If you have cash in your account, you have a positive (or credit) balance; if you are overdrawn, you have a negative (or deficit) balance. There a son for this is that the bank, and not you, has produced the bank statement. Your savings might be your assets, but the bank's liability, so they are credit accounts (which should have a positive balance).Conversely, your loans are your liabilities but the bank's assets, so they are debit accounts (which should have a also have a positive balance). Where bank transactions, balances, credits and debits are discussed below, they are done so from the viewpoint of the accountholder—which is traditionally what most people are used to seeing. 1. 10 ECONIMIC FUNCTION * Issue of money: In the form of bank note sand current accounts subject to cheque or payment at the customer's order. These claim son banks can act as money because they are negotiable and/or repayable on demand, and hence valued at par.They are eff ectively transferable by mere delivery, in the case of banknotes, or by drawing a cheque that the payee may bank or cash. * Netting and settlement of payments: Banks act as both collection and paying agents for customers, participating in interbank clearing and settlement systems to collect, present, be presented with, and pay payment instruments. This enables banks to economies on reserves held for settlement of payments, since inward and outward payments offset each other. It also enables the offsetting of payment flows between geographical areas, reducing the cost of settlement between them. * Credit intermediation:Banks borrow and lend back-to-back on their own account as middle men. * Credit quality improvement: Banks lend money to ordinary commercial and personal borrowers (ordinary credit quality), but are high quality borrowers. The improvement comes from diversification of the bank's assets and capital which provides a buffer to absorb losses without defaulting on its oblig ations. However, banknotes and deposits are generally unsecured; if the bank gets into difficulty and pledges assets as security, to raise the funding it needs to continue to operate, this puts the note holders and depositors in an economically subordinated position. Maturity Transformation: Banks borrow more on demand debt and short term debt, but provide more long term loans. In other words, they borrow short and lend long. With a stronger credit quality than most other borrowers, banks can do this by aggregating issues (e. g. accepting deposits and issuing banknotes) and redemptions (e. g. withdrawals and redemptions of banknotes), maintaining reserves of cash, investing in marketable securities that can be readily converted to cash if needed, and raising replacement funding as needed from various sources (e. g. wholesale cash markets and securities markets). Banking channels: Banks offer many different channels to access their banking and other services: * A branch, banking cent re or financial centre is a retail location where a bank or financial institution offers a wide array of face-to-face service to its customers. * ATM is a computerized telecommunications device that provides a financial institution's customers a method of financial transactions in a public space without the need for a human clerk or bank teller. Most banks now have more ATMs than branches, and ATMs are providing a wider range of services to a wider range of users.For example in Hong Kong, most ATMs enable anyone to deposit cash to any customer of the bank's account by feeding in the notes and entering the account number to be credited. Also, most ATMs enable card holders from other banks to get their account balance and withdraw cash, even if the card is issued by a foreign bank. * Mail is part of the postal system which itself is a system where in written documents typically enclosed in envelopes, and also small packages containing other matter, are delivered to destinations around the world. This can be used to deposit cheques and to send orders to the bank to pay money to third parties.Banks also normally use mail to deliver periodic account statements to customers. * Telephone banking is a service provided by a financial institution which allows its customers to perform transactions over the telephone. This normally includes bill payments for bills from major billers (e. g. for electricity). * Online banking is a term used for performing transactions, payments etc. over the Internet through a bank, credit union or building society's secure website. * Mobile banking is a method of using one's mobile phone to conduct simple banking transactions by remotely linking into a banking network. Video banking is a term used for performing banking transactions or professional banking consultations via a remote video and audio connection. Video banking can be performed via purpose built banking transaction machines (similar to an Automated teller machine), or via a vi deoconference enabled bank branch. 1. 11 TYPES OF INVESTMENT BANKS * Investment banks â€Å"underwrite† (guarantee the sale of) stock and bond issues, trade for their own accounts, make markets, and advise corporations on capital market activities such as mergers and acquisitions. * Merchant banks were traditionally banks which engaged in trade finance.The modern definition, however, refers to banks which provide capital to firms in the form of shares rather than loans. Unlike venture capital firms, they tend not to invest in new companies. 1. 12 MORTGAGE BANKING Mortgage banking deals primarily with originating mortgage loans and servicing them. Read more about it here as well as about what a career in mortgage banking involves. Mortgage banking is meant for a single purpose, to service the real estate finance industry. Mortgage banking deals specifically with originating mortgage loans as well as servicing them.Mortgage banks are state-licensed entities from which consumers can get mortgage loans directly. Usually, mortgage banks avail funds from the Federal National Mortgage Association, or FNMA, also known as Fannie Mae, the Federal Home Loan Mortgage Corporation, or FHLMC, also known as Freddie Mac, or any other large companies that service mortgages, which are related to the secondary mortgage market. Here are a few pointers about the nitty-gritty of mortgage banking. * Mortgage Banks Specialize in Mortgage Loans: Unlike a savings bank that is federally chartered, in general mortgage banks specialize in only providing mortgage loans.Hence, customers do not deposit their money in these banks. As has been mentioned above, the secondary wholesale market is their primary source of funds. Freddie Mac and Fannie Mae are examples of the lenders in the secondary market. * Mortgage Banks Differ in Size: While some mortgage banks can be nationwide, others can originate a volume of loan that can exceed that of a commercial bank that is nationwide. Many of th ese mortgage banks utilize specialty servicers like Real Time Resolutions to carry out tasks like fraud detection work and repurchase. Mortgage Banks have Two Sources of Revenue: The two main sources of income are from loan servicing fees (if they are into loansevicing0, and fees from loan origination. Mortgage bankers, by and large, are choosing not to service the loans they have originated. That is because they are entitled to earn a service-released premium by selling them soon after the mortgage loans are closed and funded. The investor in the secondary market that purchases the loan has the ability of earning revenue for providing servicing of the loan every month the borrower keeps the loan. Different Banking Laws Apply to Mortgage Banks: Mortgage banks usually operate under banking laws that are quite different, according to the state they operate in. You will need to check each individual state’s financial department or state banking in order to get list of mortgage b ankers in each state. While federal laws apply to the operation of a federal bank, in terms of consumer protection, usually consumers have additional rights, which are applicable according to each state. * Mortgage Bankers can be More Competitive:Since they only specialize in lending and do not have to subsidize any of the losses that other departments may have incurred, as in regular banking, mortgage bankers have the ability of being really competitive when lending for mortgage. However, they usually do not have the advantage of accessing adjustable rate mortgages that are low cost, which federal banks are typically associated with, and federal money access. * A Career in Mortgage Banking: Professionals in mortgage banking in the job market today need to have a college degree in business or finance, or some specific experience or training related to the field.Skills in good customer service, an inherent ability with numbers, and computer skills are also essential requirements for mortgage banking jobs. A mortgage banking professional’s job involves reviewing credit scores, determining the kind of loan that is most beneficial for the customer and guiding them through the process of application as well as closing. The loan officer has to be very organized and detail oriented, and need to be able to handle the large amounts of paperwork and reporting that are required for getting loans approved, up to the closing.A mortgage banking professional also has to have thorough know-how about the regulations associated with federal mortgage as well as the various types. 1. 13 KYC (KNOW YOUR CUSTOMER) As per KYC guideline the RBI has advised banks to follow KYC guidelines of RBI mandates banks to collect three proofs from their customers they are1 Photograph2 Proof of Identity3 Proof of address Accordingly, Axis bank has framed its KYC procedure according to which, a photograph and documentary proof of personal identification and address proof are required t be p rovided.The account Opening form provides the nature of documents required / procedure to be followed for opening a new account. You may also log in to our websitewww. axisbank. com for such information which is displayed product-wise. 1. 14 COMPETITORS 1. ICICI Bank Ltd. 2. HDFC Bank Ltd. 3. State Bank of India 4. HSBC Bank 5. RBS (Royal Bank of Scotland) 6. Maharashtra Bank of India 7. Canara Bank 8. Andhra Bank 9. IDBI bank 10. Bank of India 11. Punjab National Bank 12. Central Bank 13. Allahabad Bank 14.ING Vysya 15. Centurion Bank CHAPTER 2 2. NEED, SCOPE, OBJECTIVE, METHODOLOGY AND LIMITATIONS OF THE STUDY 2. 1 NEED OF RESEARCH The research is significant for me and the bank thus significant as follow to the trainee as follow: – * To the trainee †¢The research has provided the trainee practical knowledge regarding the organization working, survey and other aspect of marketing. †¢This research is also essential for me in fulfillment of MBA curriculum. * To the bank Research would help the bank to get the lead of potential customer and current satisfaction level among existing relationship companies †¢To study the opportunity of cross sailing of other product and services †¢The suggestion provide the researcher will be helpful to improvement of class and quality of service to new and current customers and also help to enhance the activities * To the customer †¢The research will become a medium to convey the dissatisfaction factor to the appropriate person in the management 2. 2 SCOPE OF RESEARCHThe research was conducted for AXIS bank limited in Hoshiarpur City. The research was conducted in operational and marketing aspect of the bank products and survey. The research collected to detail information by personal interview and data collection sheet. 2. 3 OBJECTIVES OF THE STUDY This study has been conducted with a variety of important objectives in mind. The following provides us with the  objectives that have tried to achi eve through the study. The extent to which these objectives have been met could judge from the conclusions and suggestions, which appear in the later of this study. The main objective of the study is to know about the potential of the market regarding people’s dealing in financial services. †¢ To know the role of all financial services. †¢ To know where people have already opened their Account and on what basis. 2. 4 RESEARCH METHODOLOGY Research is an art of scientific investigation. In other word research is a scientific and systematic search for pertinent information on specific topic. The logic behind taking research methodology into consideration is that one can have knowledge about the method and procedure adopted for achievement of objectives of the project.With the adoption of  this others can evaluate the results also. Its main aim is to keep the researchers on the right track. The methodology adopted for studying the objectives was surveying the saving a ccount holders of District HOSHIARPUR. So keeping in view the nature of requirements of the study to collect all the relevant information regarding the comparison of saving account of Centurion Bank of Punjab with other  banks direct personal interview method with structured questionnaire was adopted for the collection of primary data. Secondary data has been collected through the various magazines and newspaper a nd by surfing on internet.And the guide in the organization was consulted at many times. 2. 5 SELECTION OF THE SAMPLE It becomes impossible to contact each and every individual of the population due to limitations of essential resources like time and money. Therefore, the study is preferably allowed down to a representation sample to make the study more manageable. Keeping in view the objectives and resource limitation of the study, 100 respondents were considered. Respondents – 100 The selected sample is representative of the population and is accurate and practi cable. 2. 6 SAMPLING TECHNIQUETo study the Project, a Simple Random Sampling technique is used. 2. 7 SAMPLING PLAN The following factors will be taken into consideration within scope of sampling plan. 1 Sampling unit: It defines the target population that will be sampled i. e. it answers who is to be surveyed. In this study, the sampling unit is customers using internet banking. 1 Sampling size: It indicates the numbers of people to be surveyed. Though large samples give more reliable results than small sample but due to constraints of time and money, the sample size was restricted to 50 respondents. 2. 8 COLLECTION OF DATAAfter the research problem has been defined and the research design has been chalked out, the task of data collection begins. The data can be collected mainly through primary sources, but it was supplement with secondary data. * Primary data collection: Primary data is the data which is collected through observation or direct communication with the respondents in one form or another. These are several methods for primary data collection like Observation Method, Interview Method, through schedules, through questionnaires and so on. * Secondary data collection methods: Secondary data is collected through Internet. Internet We also take into consideration the internet facility with which we  collect lot  of  latest information. * Journal and publications of different banks We also take into consideration the journals and publications issued by the bank  at different times. We  comes to know about the Branches, ATM, locations and other useful information. 2. 9 LIMITATION OF RESEARCH Every research has its own constraints which keep limitation to work similarly this research has also limitation due to which the researcher could not get detailed information regarding project. These are: – Though full efforts have been made but due to the lack of past experience in the marketing field I failed some areas have been left from includi ng in the study †¢ Due to the limitation of time I was unable to cover more sample (data collection sheet) and to fridge the lead granted. CHAPTER 3 PROJECT INTRODUCTION 3. 1 PROJECT INTRODUCTION As a part of curriculum the students of MBA have to undergo Summer Internship Program (SIP). Wherein a student gets the knowledge about practical life, how the work is done in companies, how to get acquainted with working conditions and other many such things, etc. he main aim behind this program is that students get some experience with which he could get assistance while searching the job. This program is generally provided by a company and it lasts for at least two months. Students as per their specializations could apply for SIP and get the opportunity to work in a company, which the college suggests. As a management student I also have to undergo SIP. I got the opportunity to complete this program in AXIS BANK LTD. , for two months. Axis bank is one of the leading BANKS in banking sector in India. First of the two months was devoted to training.Our training started with the session of information about bank product and sale sand – what is the meaning of the concepts, importance of sales and marketing was taught. The second part was about open an account-why we open an account in bank, about the banking sector- as avenue for investment, how banking sector is Better Avenue for investment. The next session was about detailed knowledge about banking sector-how to sell these products in market. The last session was about the practical knowledge about how to get appointment of customers and how to convince them to take the product.In the second month we have sell the products directly in the market, procedure of selling the products etc. 3. 2 MEANING OF WHOLESALE BANKING OPERATIONS The Wholesale Banking contains products sold to large and middle market commercial companies, as well as to consumers on a whole sale basis. This includes lending, treasury manag ement, mutual funds, asset-based lending, commercial real estate, corporate and institutional trust services, and investment banking through Wells Fargo Securities. The company also owns Baring ton Associates, a middle market investment bank.Wells Fargo historically has avoided large corporate loans as stand-alone products, instead requiring that borrowers purchase other products along with loans which the bank sees as a loss leader. One area that is very profitable to Wells, however, is asset-based lending: lending to large companies using assets as collateral that are not normally used in other loans. This can be compared to subprime lending, but on a corporate level. The main brand name for this activity is â€Å"Wells Fargo Foothill,† and is regularly marketed into mb stone ads in the Wall Street Journal.Wells Fargo also owns East dil Secured, which is described as a â€Å"real estate investment bank† but is essentially one of the largest commercial real estate bro kers for very large transactions (such as the purchase and sale of large Class-A office buildings in central business districts throughout the United States). The wholesale banking operations consist of the following transactions: 1. Opening of Account 2. Issue of Check book 3. International Debit / Credit Card 4. Issue of Demand Draft (DD) 5. Net banking 6. E-mail statement 7. Phone banking 8. Insta Query 9. Insta Alert 10. Bill pay 11. Passbook 12.Quarterly Account Statement 13. Loan Facility. 3. 3 CONCEPT 3. 3. 1 SAVING ACCOUNT INFORMATION Definition: A deposit account at a bank or savings and loan which pays interest, but cannot be withdrawn by check writing. Types of Saving Account In Axis Banking 1. Zero Balance Savings Account At Axis Bank it has been constant endeavor to create products specifically catering to your needs. The account while offering a whole range of services also addresses your latent need of having an account without the hassle of maintaining an average qua rterly balance. Features: – 1. No Average Quarterly Balance requirement 2.Free International Debit Card with an Accidental Insurance cover up to Rs 2 lakhs* (charges for the primary holder are waived). 3. Free mobile banking facility 4. Access through more than 825 branches and more than 3595 ATMs 5. At-Par cheque facility with the clearing limit of Rs 50,000 6. 24Ãâ€"7 Tele banking & Internet banking. 7. Free quarterly statements8. Free monthly e-statement Conditions Apply:- 1. Initial funding of Rs. 5,500. 2. Account maintenance fee of Rs. 500 per annum 2. Krishi Savings Account (Kheti Ho Khushahali ki) Axis Bank offers a unique savings account which is easy to operate and allows you to transact immediately.This product has been specially designed keeping in mind the unique requirements of a farmer and true to its nature has been called the Krishi Savings Account. Some of the features of our new product are: Average Balance Requirement : This account is offered with the re quirement of maintaining the half-yearly average balance of Rs 1000only. International Master Debit Card: The Krishi Savings Account entitles you to an International Master Debit Card with which you can access your account anytime through the Axis Bank ATM network free of cost. This card comes with a cash withdrawal limit of Rs 25,000 per day.Free Accident Insurance cover of Rs 2 lacks. Anywhere Banking: Being a Krishi account holder, you are entitled to access our wide network of more than 825 branches and 3595 ATMs across 440 cities. You can now easily carry out your transactions through any of the branches or ATMs. At Par Cheque Book: Your Krishi Savings Account comes with the At-Par Cheque facility. This facility enables you to en cash the cheques as local instruments at any of the 440 centers where the Bank has its presence, at no extra cost. Moreover, you can also issue cheques at other centers upto the limit of Rs 50,000. Easy Access Savings Account (Banking made easy) * A â €“ Accessibility * C – Convenience * C – Comfort * E – Earnings * S – Speed * S – Service Want a savings account that transcends geographical boundaries? Presenting, Axis Bank's Easy Access Savings Account. The account is an endeavor by the Bank to understand the consumers' needs and redefine banking to suit your requirements for a truly comfortable banking experience. Easy Access Savings Account gives you instant access to your money anywhere, anytime. Possessing a range of unmatched features, it has been devised to better suit the convenience of our eclectic client base.You can avail of all these services with a minimum quarterly average balance of Rs. 5,000 in metro or urban centers, Rs. 2,500 in semi urban centers and Rs. 1,000in rural centers. †¢At-par cheque †¢ATM Network †¢Anywhere Banking †¢ Tele banking †¢ i Connect †¢Mobile Banking †¢Quarterly account statement †¢Quarterly interest @ 3. 5 % per annum †¢Free monthly e-statement. You can avail of all these services with a minimum quarterly average balance of Rs. 5,000 in metro or urban centers, Rs. 2,500 in semi urban centers and Rs. 1,000 in rural centers. Corporate Salary Account:Our Corporate Salary Power Offering is designed to offer pay roll solutions through in a 24 X 7 environment. We leverage on our extensive network of distribution channels spread across 450 centers through a network of more than 827 branches and 3595 ATMs besides our superior service delivery model and product features, as a strong differentiator, to provide value to the end user. Benefit to Employers: †¢Efficient salary disbursal. Web Upload – Transfer salaries/reimbursements directly from your current account with Axis Bank to your employee's accounts using I Connect from your office. Single-instruction salary credit – Same day salary credits for all companies having Corporate Account with Axis Bank. Dedicated relationship manager at metro locations to understand the financial requirements of your employees. Benefit to Employees: †¢No minimum balance criteria. †¢Unparalleled Access – Anywhere banking facility through our network of Branches, ATM and Internet banking facility. †¢AT Par cheque books payable locally at all Axis Bank locations. †¢International Debit cum ATM cards with enhanced Cash withdrawal facility and other value add ones. Online Banking with funds transfer, online shopping and bill payment options. †¢Depository services with free online trading accounts. †¢Meal Cards on a master card platform. †¢Employee Reimbursement accounts as a savings account variant. Preferential pricing on loan products and credit cards and other banking products ; services. 3. Prime Savings Account: Want a customized savings account to suit your specific financial requirements? At Axis Bank, we have always strived to pace our products with the growing needs of our cu stomers.The Prime Savings account has therefore been created with your specific financial requirements in mind. Through the ‘At Par' cheque facility, you have the unique advantage to en cash your cheques as a local cheque at more than 330 centers where the bank has a presence at no extra cost. In addition the account enables you to issue cheques up to Rs. 1 lakhs, which will be treated as ‘At Par' across these locations. You can avail of all these services with a minimum average balance of Rs 25,000 in metro/urban/semi-urban centers and Rs 10,000 in rural centers. 4.Smart Privilege Account: (For the woman of today) In today's busy world it's tough being a working woman. Right from shuttling between a job and family to taking care of her finances she has to be on her toes all the time. Keeping this in mind, we at Axis Bank have designed a savings account best suited for the woman of today. With the Smart Privilege Account, you can manage your money and your life and as we ll as enjoy a host of lifestyle privileges. Furthermore Axis Bank's Smart Privilege Account ensures that you have enough time for all the important things in life. Senior Privilege: (Because life begins at sixty) Are you seeking a banking style that compliments your senior status? Axis Bank's Senior Citizen Savings Account has been designed keeping in mind the fact that a senior citizen's banking requirements are wholly different and require special consideration. * Special Privilege: (A Privilege assures the care you deserve): We have introduced Senior Citizen ID card for our Senior Privilege patrons. Let us briefly introduce the wide range of advantages it hold for you. * Avail of Great benefits with Senior Citizen ID cardID card acts as an age proof. Enabling you to redeem every advantage that you are eligible for, this card will soon help you avail of certain never-before Senior-citizen benefits at various stores, service providers and installation across the nation. * Feel safe Every where Apart from provide you with the power to claim great benefits, card also act as emergency information medium. In case of emergencies, it provides the doctors and authorities with vital data like your blood group, allergies, illnesses, address and emergency contact details.This ensures that you are well looked after in any situation, no matter where you are. * Always a Privilege It will help in strengthen the bond with us and to be of assistance to you at all the times, no matter what your need be. Whether its loan, a savings account or any financial services that you wish to avail of, we will make sure that we're always be there by your side. * Power Salute (Salute to the defense forces) Are you looking for an account that fits with your life in the Defence Forces? Defense Salary Account from Axis Bank is a product designed keeping in mind how tough a life in the Defense Forces is.Not only does it come to you absolutely free, no minimum balance is required either. You c an also access the entire Axis Bank network, including more than 2300 ATMs and 550 branch offices (and growing) no matter where you are posted. With the complete gamut of banking services (including overdrafts, loans and zero-balance requirements) you can now rest assured about your family and all their financial needs. It sour way of showing our appreciation to your work. * Banking Privileges: At-par Cheque Facility * Your job involves constant transfers across the country.With the at-par cheque facility it will no longer be necessary to set up new bank accounts with each transfer. * Additional Debit Card * Along with a free International Debit Card, you also get a free card for the joint account holder. This means that your child or spouse also enjoy the same benefits of banking with Axis Bank. * Financial Advisory Services * Our solutions answer to the twin goals of meeting your requirements and to diversify and spread the risk of your investment portfolio, so you can look forwar d to a comfortable and worry-free life.We first understand your exact investment needs and then design the perfect investment plan for you. 5. Trust/NGO Savings Account: Thoughtful banking for people who spend their lives thinking of others Need special banking for special causes? Axis Banks Trust Account is an effort to offer thoughtful banking for people who spend their lives thinking of others. It is a complete banking solution for Trusts, Associations, Societies, Government Bodies, Section 25 companies and NGOs, so that the organizations can devote all of their time to their noble motivations. Features:- A savings account for your trust with a concessional average quarterly Balance a multi-city at-par cheque facility with no limit on clearing payments at centers across the country wherever we are present. Free anywhere banking across all our Branches and Extension Counters and over all our ATMs. Free Demand Drafts or Pay Orders as and when required by you to remit funds. Free co llection of cheques at outstations locations free monthly e-statement Monthly Statement of Account delivered at your doorstep.Facility for collecting donations in your account through our network of Branches and extension counters across the country, as well as through I Connect – our Internet Banking facility. Also, Axis Bank can offer the facility to donate funds to your Trust through our Internet Banking facility I Connect to its customers. An Axis Bank customer can donate any amount to your Trust through the Internet. In such cases, the savings account of the customer gets debited and the savings account of your Trust gets credited with the amount of donation at the same time.At the end of every month, the Bank will provide an MIS giving details of the amount of donations and the name of donor. This will enable the Trust to issue receipts to the donors. Free Internet Banking facility that enables you to view the status of your account, transfer funds and carry out a numbe r of banking activities from the comfort of your home or office. * Investment Advice * Our Financial Advisory Desk will provide portfolio management advice as well as help you undertake investments. * Free Demat To facilitate your investments, we offer a free Demat Account (charges due to NSDL must still be levied) to our esteemed account holders in the Trust or Society segment. * Foreign Contribution (Regulation) Act [FCRA] accounts * The FCRA account enables approved organizations to receive foreign contributions for utilization in their activities in India. The Bank will provide assistance in the process of documentation and obtaining necessary approvals from Ministry of Home Affairs at New Delhi. 3. 4 CURRENT ACCOUNT INFORMATION 3. 4. 1 CHANNEL ONE: (FOR SUCCESSFUL BUSINESSES)The ‘Channel One’ Current Account is an effort in that direction where we take care of your day to day banking requirements leaving you with more time for your business. Channel One Current Acc ount is most appropriate choice of successful businesses. At a monthly Average Balance (MAB ) of Rs. 10 lack. FEATURES: 1. Relationship Manager. 2. Doorstep Banking. 3. Anywhere Banking. 4. Free Internet Banking. 5. Free 24 hour Tele banking. 6. Mobile Banking Service. 7. International debit card. 8. Cheque Protection Facility. 9. Free 24 – hour cheque deposited facility. 10. Payment of Government Taxes/ Dues. 11. Foreign exchange services. . 4. 2 BUILDERS AND REAL ESTATE: Axis Bank understands the increasing demands on businesses in this segment . Here’s presenting the Axis Bank Builder ; Real Estate Current Account a current account with unparalleled product features built to suit Builders ; Realtors exclusively. This account offers you unmatched convenience while adding financial value to your businesses spread over geographies. . At a monthly Average Balance (MAB) of Rs. 5 Lacks this account comes loaded with special facilities and benefits, most appropriate for yo ur business. FEATURES: 1. Home Branch Cash Deposit. 2. Non – Home Branch Cash Withdrawal. . Free Anywhere Banking. 4. Cluster facility. 5. Zero Balance account for Vendors and Suppliers. 6. Franking Facility. 7. Customer cheque printing. 8. Internet Banking. 9. Free 24-hour Phone banking. 10. Mobile Alerts. 11. ATM cum Debit Card. 12. Free Monthly Account Statement. 3. 5 TRAINING IN WHOLESALE BANKING OPERATION 3. 5. 1 CORPORATES Corporate Banking reflects Axis Bank's strengths in providing our corporate clients in India, a wide array of commercial, transactional and electronic banking products. We achieve this through innovative product development and a well-integrated approach to relationship management. Funded Services: Working Capital Finance, Bill Discounting, Export Credit, Short Term Finance, Structured Finance, Term Lending. * Non Funded Services: Letter of Credit, Collection of Documents, Bank Guarantees. * Value Added Services: Syndication Services, Real Time Gross Settlement, Cash Management Services, Corporate Salary Accounts, Reimbursement Account, Bankers to Right/Public Issue, Forex Desk, Money Market Desk, Derivatives Desk, Employees Trusts, Cash Surplus Corporate, Tax Collection * Internet Banking: Supply Chain Management, Corporate Internet Banking, Payment Gateway Services. 3. . 2 SMALL AND MEDIUM ENTERPRISES: At Axis Bank we understand how much of hard work goes into establishing a successful SME. We also understand that your business is anything but â€Å"small† and as demanding as ever. And as your business expands and enters new territories and markets, you need to keep pace with the growing requests that come in, which may lead to purchasing new, or updating existing plant and equipment, or employing new staff to cope with the demand. That's why we at Axis Bank have assembled products, services, resources and expert advice to help ensure that your business excels.Solutions are designed to meet your varying needs. The follo wing links will help you identify your individual needs. * Funded Services: Funded Services from Axis Bank are meant to directly bolster the day-to-day working of a small and a medium business enterprise. From working capital finance to credit substitutes; from export credit to construction equipment loan – we cater to virtually every business requirement of an SME. Click on the services below that best define your needs * Non-Funded Services: Under Non-Funded services Axis Bank offers solutions that act as a catalyst to propel your business.Imagine a situation where you have a letter of credit and need finance against the same or you have a tender and you need to equip yourself with a guarantee in order to go ahead. This is exactly where we can help you so that you don't face any roadblocks when it comes to your business. The following are the services that will precisely tell you what we can do Business Accounts, Letters of Credit, Collection of Documents, Axis Bank Trade, Guarantees, Cash Management Services, Money Market Desk, Derivatives Desk, Services to Cash Surplus Corporate, Services to Employee Trusts, Bankers to Rights/Public Issue, Tax Collection. Specialized Services: Axis Bank is one of the most trusted entities when it comes to specialized services like selling of precious metals to customers. Under specialized services you can also avail customized control of your value chain through our internet banking platform. * Value Added Services: There is a plethora of services that we offer under value added services. There's corporate salary account which ensures smooth payment methods to your staff. You can avail an assortment of credit cards and debit cards from our merchant services. The following are the highlights of this service:Real Time Gross Settlement, Reimbursement Account, Custody Services, Corporate Salary Accounts, Merchant Services, Axis Bank Gold Business Credit Card. * Internet Banking: Internet banking is a revolutionary servi ce under the banking sector and Axis Bank is a forerunner in providing you with this service. We provide state-of-the-art payment gateway services to industries and companies in order to ease transaction processing. This in turn enhances the credibility of your business and makes banking extremely cost-efficient. 3. 5. 3 GOVERNMENT SECTOR:Axis Bank acts as an active medium between the government and the customers by means of various services. These services include : * Tax Collection Where in customers can directly pay their taxes like Direct taxes, Indirect taxes and Sales Tax collections at their local Axis Bank * E-Ticketing Helps the customer by providing him a direct access to book a Railway Ticket online and get it home delivered * Opening of L/C's is done by the bank on behalf of Government of India, Mints and Presses, thus facilitating imports for the Government. * Collection of levies and taxes on behalf of Municipal Corporations i. . Kalyan -Dombivli Municipal Corporation, is undertaken by the Bank. * Collection of stamp duty is done via franking mode in the states of Maharashtra & Gujarat. The Stamp Duty Franking Facility is available at following branches in Maharashtra Fort, Chembur, Lower Parel, Mira Road, Thane (Talao Pali), Panvel, Ratnagiri, Pune (FC Road), Kolhapur, Nagpur, Pimpri. The Stamp Duty Franking Facility is available at following branches in Gujarat Ahmedabad (Navrangpura), Kutch (Mundra), Baroda (Gotri Road), Surat (Ring Road), Bhavnagar & Vapi (GIDC). Disbursement of Pension to retired Employees of Central Govt and Defence is directly done by Axis Bank along with the disbursement of pension to the members of EPFO (Employees Provident Fund Organization) * Electronic Collection of fees on behalf of DGFT is done by the bank too * Ministry of Corporate Affairs Collection of ROC fees for the Ministry through authorized Branches and Net Banking. * Collection of Property Tax through Selected Branches on behalf of Municipal Corporation of Delhi CHAPTER 4 DATA ANALYSIS & INTERPRETATION 4. 1 Analysis of QuestionnaireThe study was conducted and primary data was collected through questionnaire method. For this purpose, 100 respondents of the TANDA city were approached of 100% in the branch has been shown below: Q1 Customer having accou